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Night Auditor

2 months ago

Portland, Oregon, United States Embassy Suites Portland Tigard Full time
Job Summary

We are seeking a detail-oriented and customer-focused Night Auditor to join our team at Embassy Suites Tigard. As a Night Auditor, you will play a critical role in ensuring the accuracy and integrity of our daily transactions, while providing exceptional service to our guests.

Key Responsibilities
  • Transaction Review: Conduct a thorough review of daily transactions and checklists to ensure accuracy and completeness.
  • Guest Service: Provide prompt and courteous service to all guests, addressing any issues or concerns in a professional and timely manner.
  • Problem-Solving: Utilize strong problem-solving skills to resolve guest issues and concerns, ensuring a positive experience for all.
  • Cash Handling: Follow proper cash handling procedures, including posting and reconciling charges applied to guest receipts.
  • Emergency Procedures: Ensure emergency notification procedures are followed in the event of any issues or incidents overnight.
  • Communication: Effectively communicate with all shifts and departments to ensure seamless operations and guest satisfaction.
Requirements
  • Previous Customer Service Experience: Previous experience in customer-facing roles, with a proven ability to thrive in an overnight shift environment.
  • Strong Communication Skills: Excellent verbal and written communication skills, with the ability to read, write, type, and use basic technology.
  • Physical Demands: Ability to stand for extended periods and lift up to 25 pounds.
  • Availability: Availability to work weekends and holidays is required.