Customer Engagement Representative

2 weeks ago


Allentown, Pennsylvania, United States Ideal Concepts Full time

Ideal Concepts is seeking a Customer Engagement Representative to join our team

This role involves working with our SureMed members to provide exceptional customer service, address any concerns or issues they may have, and ensure they receive the best possible support.

You will work closely with our team to develop and implement effective engagement strategies, leveraging your creativity and problem-solving skills to deliver outstanding results.

Key Responsibilities:

  • Develop and implement engagement strategies to improve member satisfaction and retention
  • Respond to member inquiries and resolve issues in a timely and professional manner
  • Collaborate with cross-functional teams to identify areas for improvement and drive process enhancements

We offer a competitive salary of $16.00 - $16.50 per hour, depending on experience, and a comprehensive benefits package that includes health, dental, and vision insurance, as well as a 401(k) plan with company match.

Our hybrid work schedule offers flexibility to work from home while still being part of a collaborative environment that encourages innovation and teamwork.

About Us:

Ideal Concepts is a leading provider of innovative insurance solutions, dedicated to delivering exceptional service and value to our clients.

We strive to create an environment where employees can grow professionally and personally, and where everyone feels valued and supported.



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