Patient Access Services Lead

4 weeks ago


Jersey City, New Jersey, United States RWJBarnabas Health Full time
Job Overview

The Patient Access Lead plays a pivotal role in delivering exceptional customer service while ensuring timely throughput and accurate data capture. This position is responsible for greeting patients in a timely and friendly manner, ensuring that all customers, internal and external, receive the highest level of respect.

Key Responsibilities
  • Provides excellent customer service to patients, colleagues, and external customers
  • Assists in scheduling and daily operations, including breaks and staff assignments
  • Interviews patients and family members to gather demographic and financial information for scheduling, pre-registration, and registration
  • Obtains and accurately documents demographic information
  • Meets and exceeds department goals, including accuracy, point-of-service collections, and productivity
  • Reviews work queues daily, updating information, correcting errors, and ensuring accurate billing
  • Places patients in the appropriate bed and maintains the accuracy of the bed board system
  • Demonstrates proficiency in pre-admission, registration, and financial clearance processes
  • Follows department procedures for duplicate medical record assignments
  • Maintains department productivity by taking on additional duties when possible
  • Provides direct observation of customer service and reports issues to supervisors
  • Demonstrates initiative and motivation, proactively resolving problems and escalating issues when necessary
Requirements
  • High School Diploma required
  • Minimum of 3 years Lead Patient Access experience, knowledge, skills, and qualifications
  • Knowledge of registration, billing regulations, and state programs such as Charity Care
  • Customer service experience
Benefits and Perks
  • Paid Time Off (PTO)
  • Medical and Prescription Drug Insurance
  • Dental and Vision Insurance
  • Retirement Plans
  • Short & Long Term Disability
  • Life & Accidental Death Insurance
  • Tuition Reimbursement
  • Health Care/Dependent Care Flexible Spending Accounts
  • Wellness Programs
  • Voluntary Benefits (e.g., Pet Insurance)
  • Discounts Through our Partners
Pay Range

Hourly Rate: $23.45 per hour

Our competitive base rates are dependent upon your relevant experience, education, and skills. In addition to base salary, we offer excellent benefits creating a competitive total rewards package to include health and welfare benefits, tuition reimbursement, retirement benefits, employee assistance programs, and many opportunities for professional and personal growth.



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