Patient Access Services Manager

4 weeks ago


Jersey City, New Jersey, United States RWJBarnabas Health Full time
Job Overview

The Patient Access Lead plays a pivotal role in delivering exceptional customer service while ensuring timely throughput and accurate data capture. This position is responsible for greeting patients in a timely and friendly manner, ensuring that all customers, internal and external, receive the highest level of respect.

Key Responsibilities
  • Provides excellent customer service to patients, colleagues, and external customers
  • Assists in scheduling and daily operations, including breaks and staff assignments
  • Interviews patients and family members to gather demographic and financial information for scheduling, pre-registration, and registration
  • Obtains and accurately documents demographic information
  • Meets and exceeds department goals, including accuracy, point-of-service collections, and productivity
  • Reviews work queues daily, updating information, correcting errors, and ensuring accurate billing
  • Places patients in the appropriate bed and maintains the bed board system, ensuring timely movement of patients
  • Demonstrates proficiency in pre-admission, registration, and financial clearance processes
  • Maintains department productivity, asking for additional duties when patient flow permits
  • Makes customer needs a priority, providing direct observation and reporting issues to supervisors
  • Demonstrates initiative and motivation, proactively resolving problems and escalating issues when necessary
  • Works closely with nursing and ancillary departments to foster a team environment
Requirements
  • High School Diploma required
  • Minimum of 3 years Lead Patient Access experience, knowledge, skills, and qualifications
  • Knowledge of registration, billing regulations, and medical terminology
  • Customer service experience
Benefits and Perks
  • Paid Time Off (PTO)
  • Medical and Prescription Drug Insurance
  • Dental and Vision Insurance
  • Retirement Plans
  • Short & Long Term Disability
  • Life & Accidental Death Insurance
  • Tuition Reimbursement
  • Health Care/Dependent Care Flexible Spending Accounts
  • Wellness Programs
  • Voluntary Benefits (e.g., Pet Insurance)
  • Discounts Through our Partners
Pay Range

Hourly Rate: $23.45 per hour

Our competitive base rates are dependent upon your relevant experience, education, and skills. In addition to base salary, we offer excellent benefits, including health and welfare benefits, tuition reimbursement, retirement benefits, employee assistance programs, and opportunities for professional and personal growth.



  • Jersey City, New Jersey, United States RWJBarnabas Health Full time

    Job OverviewThe Patient Access Lead plays a pivotal role in delivering exceptional customer service while ensuring timely throughput and accurate data capture. This position is responsible for greeting patients in a timely and friendly manner, ensuring that all customers, internal and external, receive the highest level of respect.Key...


  • Jersey City, New Jersey, United States RWJBarnabas Health Full time

    Job OverviewThe Patient Access Lead position plays a pivotal role in the healthcare system, providing exceptional customer service while ensuring timely throughput and capturing all necessary data accurately. This role is responsible for greeting all patients in a timely and friendly manner, ensuring that all customers, internal and external, are treated...


  • Jersey City, New Jersey, United States RWJBarnabas Health Full time

    Job Title: Patient Access RepresentativeWe are seeking a highly skilled Patient Access Representative to join our team at RWJBarnabas Health. As a Patient Access Representative, you will play a critical role in ensuring timely throughput and capturing all necessary data for our patients.Key Responsibilities:Provide excellent customer service to patients,...


  • Jersey City, New Jersey, United States RWJBarnabas Health Full time

    Job Title: Patient Access RepresentativeWe are seeking a highly skilled Patient Access Representative to join our team at RWJBarnabas Health. As a Patient Access Representative, you will play a critical role in ensuring timely throughput and capturing all necessary data for our patients.Key Responsibilities:Provide excellent customer service to patients,...


  • Jersey City, New Jersey, United States RWJBarnabas Health Full time

    Job Title: Patient Access RepresentativeJob Summary:The Patient Access Representative plays a vital role in providing exceptional customer service while ensuring timely and accurate registration of patients. This position requires a high level of attention to detail, excellent communication skills, and the ability to work effectively in a fast-paced...


  • Jersey City, New Jersey, United States RWJBarnabas Health Full time

    Job Title: Patient Access RepresentativeWe are seeking a highly skilled and detail-oriented Patient Access Representative to join our team at RWJBarnabas Health. As a Patient Access Representative, you will play a critical role in ensuring timely and accurate patient registration, while providing exceptional customer service to our patients and families.Key...


  • Jersey City, New Jersey, United States RWJBarnabas Health Full time

    Job OverviewThe Patient Access Representative plays a vital role in providing exceptional customer service while ensuring timely throughput and accurate data capture. This position requires a friendly and approachable demeanor to greet patients and ensure they receive the highest level of respect.Key ResponsibilitiesInterview patients and family members to...


  • Jersey City, New Jersey, United States OnePoint Patient Care Full time

    Clinical Excellence in Hospice Pharmacy **About the Role** OnePoint Patient Care is seeking a skilled Pharmacist to join our team in providing exceptional clinical pharmacy services to patients and healthcare professionals. As a key member of our team, you will be responsible for conducting medication profiles, evaluating patient compliance, and suggesting...


  • Jersey City, New Jersey, United States OnePoint Patient Care Full time

    Clinical Excellence in Hospice Pharmacy **About the Role** OnePoint Patient Care is seeking a skilled Pharmacist to join our team in providing exceptional clinical pharmacy services to patients and healthcare professionals. As a key member of our team, you will be responsible for conducting medication profiles, evaluating patient compliance, and suggesting...


  • Jersey City, New Jersey, United States CarePoint Health Full time

    About UsCarePoint Health is a leading healthcare system in New Jersey, comprising three hospitals: Christ Hospital, Hoboken University Medical Center, and Bayonne Medical Center. Our system is dedicated to providing 360-degree-coordinated care by integrating medical facilities and physician networks.We are the largest private employer in Hudson County, New...


  • Neptune City, New Jersey, United States Hackensack Meridian Health Full time

    Job Title: Patient Access SpecialistJob Summary:We are seeking a highly skilled Patient Access Specialist to join our team at Hackensack Meridian Health. As a Patient Access Specialist, you will be responsible for ensuring that patients receive high-quality care by accurately verifying patient information, managing patient flow, and coordinating with...


  • Jersey City, New Jersey, United States Summit Health Inc Full time

    About Our CompanyWe're a physician-led, patient-centric network dedicated to simplifying healthcare and delivering connected care services.Our multispecialty and urgent care providers serve millions of patients in traditional practices, patients' homes, and virtually through VillageMD and our operating companies Village Medical, Village Medical at Home,...


  • Jersey City, New Jersey, United States OnePoint Patient Care Full time

    About the RoleWe are seeking a highly skilled Pharmacist to join our team at OnePoint Patient Care, a leading provider of community-based hospice pharmacy and pharmacy benefits management services.Key ResponsibilitiesProvide clinical consultative services to patients and therapeutic recommendations to nurses, physicians, and other hospice personnel.Conduct...


  • Jersey City, New Jersey, United States MUFG Full time

    Job Summary:The Access Recertification Analyst will play a critical role in managing and maintaining access review processes for MUFG systems using enterprise solutions. This position requires a strong analytical mindset, excellent communication skills, and the ability to work independently with minimal supervision.Key Responsibilities:Assess the completion...

  • Pharmacy Technician

    2 days ago


    Jersey City, New Jersey, United States OnePoint Patient Care Full time

    Pharmacy Technician Job DescriptionAt OnePoint Patient Care, we are seeking a skilled Pharmacy Technician to join our team. As a Pharmacy Technician, you will play a vital role in providing high-quality pharmacy services to our patients.Responsibilities:Fills prescriptions accurately and efficiently.Provides high-level customer service by answering pharmacy...


  • Jersey City, New Jersey, United States MUFG Full time

    Job Summary:The Access Recertification Analyst will play a critical role in managing and maintaining access review processes for MUFG systems using enterprise solutions. This position requires a strong analytical mindset, excellent communication skills, and the ability to work independently with minimal supervision.Key Responsibilities:Assess the completion...


  • Jersey City, New Jersey, United States OnePoint Patient Care Full time

    About the RoleWe are seeking a highly skilled Pharmacist to join our team at OnePoint Patient Care, a leading provider of community-based hospice pharmacy and pharmacy benefits management services. As a Pharmacist, you will play a critical role in providing clinical consultative services to patients and therapeutic recommendations to nurses, physicians, and...


  • Jersey City, New Jersey, United States OnePoint Patient Care Full time

    Clinical Excellence in Hospice Pharmacy Services **Job Summary** OnePoint Patient Care is seeking a skilled Pharmacist to join our team in providing exceptional clinical pharmacy services to patients in need of hospice care. As a key member of our team, you will be responsible for providing clinical consultative services, conducting medication profiles,...


  • Jersey City, New Jersey, United States OnePoint Patient Care Full time

    Join OnePoint Patient Care, the nation's leading independent provider of community-based hospice pharmacy and pharmacy benefits management services. As a Pharmacist, you will play a critical role in delivering high-quality patient care and services to our clients. **Responsibilities:** * Provide clinical consultative services to patients and therapeutic...


  • Neptune City, New Jersey, United States Hackensack Meridian Health Full time

    Job SummaryWe are seeking a highly skilled Patient Access Specialist to join our team at Hackensack Meridian Health. As a Patient Access Specialist, you will be responsible for ensuring the smooth and efficient flow of patients through our healthcare system. This includes conducting quality interviews with patients, gathering identification and demographic...