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Senior Vice President of Parts Operations

2 months ago

Sioux Falls, South Dakota, United States Diamond Mowers Full time
Position Title: Senior Vice President of Parts Operations

Location: Remote

Reports To: Chief Executive Officer (CEO)

Position Overview:

The Senior Vice President of Parts Operations is a pivotal member of the executive leadership team, tasked with steering the strategic vision, growth trajectory, and overall performance of the organization's parts division.

This role integrates the operational management of warehousing and parts distribution with a robust emphasis on external collaborations, market expansion, and customer relations.

The SVP of Parts Operations will be instrumental in optimizing operational effectiveness, enhancing market presence, driving revenue increases, and ensuring outstanding customer experiences.


Core Responsibilities:

Business Development and Market Growth:
- Spearhead the formulation and implementation of comprehensive business strategies and growth initiatives.
- Identify and seize new market opportunities to expand the parts division.
- Assess and explore potential partnerships, alliances, and acquisition prospects.

Customer Engagement:
- Advocate for a customer-first mindset, guaranteeing exceptional levels of customer satisfaction and loyalty.
- Oversee the resolution of intricate customer challenges and escalations.
- Drive initiatives to attract new clients and nurture existing customer relationships.
- Develop and execute strategies to enhance customer engagement and retention.

Sales Strategy and Leadership:
- Lead the creation and execution of sales strategies aimed at achieving ambitious revenue goals.
- Manage the sales team, establishing clear objectives and providing necessary support and guidance.
- Monitor sales outcomes and implement corrective measures as required to meet targets.

Strategic Partnerships:
- Identify and nurture strategic relationships with suppliers, vendors, and other key stakeholders.
- Negotiate high-stakes contracts and agreements to secure competitive advantages.
- Build strong connections with industry associations and networks to bolster the company's market standing.

Brand Development and Market Positioning:
- Collaborate with the marketing team to devise and implement branding and positioning strategies.
- Ensure uniform messaging and brand representation across all external communications.
- Participate in industry events, conferences, and trade shows to showcase the company's parts division.

Market Analysis:
- Conduct thorough market research to uncover trends, opportunities, and competitive threats.
- Analyze competitor strategies and market dynamics to inform business development efforts.
- Utilize data and insights to make informed decisions and propel strategic initiatives.

Collaboration with Executive Team:

- Collaborate closely with fellow executive team members to align the parts division's development strategy with the organization's overarching objectives.

- Provide regular updates and insights on market trends, business development activities, and sales performance.
- Contribute to cross-functional projects and initiatives.

Team Leadership and Development:
- Lead, mentor, and cultivate a high-performing team.
- Foster a culture of innovation, collaboration, and excellence.
- Establish clear goals and performance expectations while providing ongoing feedback and coaching.

Inventory and Supply Chain Oversight:
- Supervise inventory management to ensure alignment with market demand and financial objectives.
- Optimize supply chain processes to enhance efficiency, reduce costs, and guarantee timely delivery.
- Implement advanced inventory control systems and practices.

Qualifications:
- Bachelor's degree in business administration, marketing, or a related field; MBA or advanced degree preferred.
- Extensive experience in business development, sales, or a related field, with a proven track record of executive leadership.
- Strong understanding of market dynamics, customer needs, and competitive landscape.
- Exceptional negotiation, communication, and interpersonal skills.
- Proficiency in CRM software, data analytics, and market research tools.
- Strategic thinker with robust problem-solving capabilities.
- Proven ability to lead and inspire teams.
- Willingness to travel as needed.

Core Values:

CUSTOMER FOCUSED:
- We prioritize meeting and exceeding the expectations of our internal and external customers.
- Our commitment is to be a world-class organization and the premier partner to our customers.

ACCOUNTABILITY:
- We take responsibility for our commitments and the expectations placed upon us.
- When challenges arise, we own them, learn from them, and make necessary adjustments.

TEAM PLAYER:
- We believe teamwork and clear communication are essential to our success.
- We provide and seek constructive feedback, treating each other with respect and dignity.

SAFETY:
- We believe safety is paramount in all decision-making processes.
- We invest proactively in safe solutions and act consciously to ensure the safety of ourselves, our team members, and our customers.

GRIT:
- We possess the passion, determination, and work ethic necessary to overcome obstacles and achieve our goals.