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Customer Service Representative

2 months ago

Marietta, Georgia, United States XPO Logistics Full time

About the Role:

XPO Logistics is seeking a highly skilled and experienced Customer Service Representative to join our team. As a key member of our customer-facing team, you will be responsible for providing exceptional service to our clients, ensuring their needs are met and exceeded.

Key Responsibilities:

  • Provide timely and effective communication with clients regarding their shipments and logistics needs
  • Monitor and dispatch routes to ensure efficient and on-time delivery
  • Manage and resolve customer complaints and issues in a professional and courteous manner
  • Collaborate with internal teams to ensure seamless execution of logistics operations
  • Maintain accurate records and reports to track customer interactions and logistics performance

Requirements:

  • 1 year of experience in a customer-facing role, preferably in logistics or transportation
  • Excellent communication and problem-solving skills
  • Ability to work in a fast-paced environment and prioritize multiple tasks
  • Proficiency in Microsoft Office and other business-related applications
  • High school diploma or equivalent required

What We Offer:

  • Competitive compensation and benefits package
  • Opportunities for career growth and professional development
  • Collaborative and dynamic work environment
  • Recognition and rewards for outstanding performance

About XPO Logistics:

XPO Logistics is a leading provider of transportation and logistics services, with a global network of people, technology, and physical assets. We are committed to delivering exceptional service to our clients and creating a positive impact on our communities.