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Operations Supervisor

2 months ago

Hattiesburg, Mississippi, United States Massage Envy Franchising, LLC Full time
Position Overview
At Massage Envy, we believe in fostering a supportive environment where careers can flourish. We are currently seeking an Operations Supervisor to lead our dedicated team of professionals in delivering exceptional service to our clients.


Key Responsibilities

1. Oversee the daily functions of the clinic, ensuring smooth operations.

2. Drive membership and retail sales performance, achieving set targets.

3. Manage and mentor sales associates and massage therapy personnel.

4. Conduct training sessions and evaluate the performance of team members.

5. Provide outstanding customer service by handling inquiries, scheduling appointments, and welcoming clients.

6. Maintain a pristine and professional environment for both staff and clients.

7. Prepare sales reports, manage payroll, handle bank deposits, and oversee inventory management.

8. Communicate effectively with the team and relay important information to upper management.

9. Foster a motivating and supportive workplace culture.

Compensation and Benefits:
• Competitive hourly wage with potential bonuses and commissions ($13-$17/hour)

• Comprehensive medical, dental, and vision insurance with employer contributions

• 401(k) plan with matching contributions after one year

• Employee referral bonuses

• Access to an Employee Assistance Program

• Flexible scheduling options for improved work-life balance

• Extensive training on products and services

• 25% discount on all products

Ideal Candidate Profile:
• Previous management or sales experience, ideally in a service-oriented industry such as wellness or fitness.

• Proven leadership skills with the ability to inspire and motivate a team.

• Strong communication skills, capable of conducting difficult conversations professionally.

• Committed to cultivating a positive workplace culture where all employees feel valued and engaged.

• Focused on continuous improvement through goal setting and performance analysis.

• Skilled in resolving customer issues while ensuring a safe and welcoming environment.

• Dedicated to empowering team members through clear expectations and ongoing training.