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IRD Order Taker

2 months ago


Park City, Utah, United States HYATT Hotels Full time

Job Summary:

The IRD Order Taker - Guest Experience Specialist is responsible for recording guest food and beverage in-room dining orders and offering menu suggestions. This role requires continuous communication with in-room dining servers on amenity coordination and all deliveries. The IRD Order Taker processes forms of payment for goods and services, including room charges, credit card, and cash.

Key Responsibilities:

  • Record guest food and beverage in-room dining orders
  • Offer menu suggestions to guests
  • Communicate with in-room dining servers on amenity coordination and deliveries
  • Process forms of payment for goods and services

Why Work at HYATT Hotels?

HYATT Hotels offers a range of benefits to its employees, including:

  • Free room nights and discounted room rates for employees and their families
  • Medical, dental, and vision insurance with a 30-day waiting period
  • 401K with company match
  • Free employee meal during shift
  • Generous paid time off
  • Tuition reimbursement
  • Employee stock purchase plan
  • Discounted ski passes
  • Excellent training and professional development opportunities

Requirements:

  • A true desire to satisfy the needs of others in a fast-paced environment
  • Refined verbal communication skills
  • Current Alcohol server certification and/or food service permit as required by local or state government agency