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Field Service Engineer Bilingual in Mandarin

2 months ago

Chicago, Illinois, United States Bodorlaser, Inc Full time
Job Summary

Bodorlaser Inc. is seeking a highly skilled Field Service Engineer to join our technical service team in the United States. As a Field Service Engineer, you will be responsible for providing technical advice and support to customers, installing, maintaining, and repairing laser machines, and troubleshooting technical issues.

Key Responsibilities
  • Provide technical support to customers via phone, email, chat, and on-site visits
  • Assist customers with troubleshooting and repair of laser machines
  • Track technical issues and incoming requests from customers
  • Manage schedules and follow up with customers to ensure optimal use of laser machines
  • Perform mechanical repairs and installations at customer locations
  • Develop and maintain parts lists and ensure parts are in stock
  • Identify safety issues on machines and provide customer training
  • Write and compose service reports and expense reports
  • Perform failure mode analyses and make upgrade recommendations
  • Assist with final integration and commissioning of complex automation projects
Requirements
  • Associate degree in mechatronic, automation engineering, mechanical/electrical engineering, or equivalent
  • 2+ years' experience on automated CNC machines
  • Recent experience installing, repairing, and diagnosing problems of automated CNC machines
  • Familiarity with engineering software, such as SolidWorks, AutoCAD
  • Able to read and interpret electrical and mechanical drawings and test equipment
  • Excellent verbal and written communication skills
  • Demonstrated technical writing skills
  • Proficiency in Microsoft Word, Excel, and remote communications
  • Ability to work independently and as part of a team in a fast-paced environment
  • Self-driven and responsible
  • Ability to work under pressure
  • Ability to travel as required (local and domestic)
  • Ability to lift 50 lbs
  • Valid Driver's License
Preferred Qualifications
  • Bachelor's Degree in mechatronic, automation engineering, or electrical engineering from an accredited university
  • 3+ years' related experience on automated CNC machines or fiber laser machines
  • Mandarin Chinese reading and speaking ability is a plus
Location

Bodorlaser Inc. is headquartered in Schaumburg, IL, and we are hiring for various states/provinces in the US and Canada. Employees can choose a preferred state/province as a base state/province and be responsible for 1-4 states/provinces.

Benefits & Perks
  • Competitive compensation package
  • Company paid medical insurance
  • Dental and vision insurance at low cost
  • Company paid basic life, short- & long-term disability insurance
  • 401(k) with employer match
  • (20) days of paid time off, and (11) paid holidays per year
  • FSA account
  • Birthday gifts
  • Holiday bonus
  • Employee assistance program
  • H1-B visa and green card sponsorship for eligible employees