Customer Service Representative

1 week ago


Redmond, Oregon, United States Caliber Collision Centers Full time
Job Summary

We are seeking a highly skilled Customer Service Consultant to join our team at Caliber Collision Centers. As a key member of our service center, you will be responsible for providing exceptional customer service, handling customer inquiries, and ensuring that our customers receive the highest level of service.

Key Responsibilities:
  • Provide prompt and courteous service to customers, responding to their needs and resolving any issues in a timely manner.
  • Assist Collision Estimators with tasks such as handling drop-offs, mapping/marking and photographing vehicles, and arranging customer transportation.
  • Prepare paperwork and perform active customer deliveries while effectively communicating with customers, clients, teammates, and vendors.

Benefits of Joining Caliber:
  • Benefits from day one, including medical, dental, and vision coverage.
  • Industry comparable pay, paid weekly, and eligible for overtime.
  • Paid vacation and holidays, with the ability to begin accruing from day one.
  • Career growth opportunities, with a focus on promoting from within.
  • A career for life, with hands-on experience within a production shop.

Requirements:
  • 2+ years of customer-facing experience, with sales experience a plus.
  • A valid driver's license and eligibility for coverage under our company insurance policy.

Abilities/Skills/Knowledge:
  • Ability to perform consistent physical activity, including reaching, kneeling, bending, and lifting objects over 50 lbs.
  • Passion for learning the collision industry.
  • Ability to understand instructions, both written and verbal.
  • Capacity to prioritize competing tasks and adapt easily to a fast-paced environment.
  • Ability to provide personable, friendly "World Class" customer service to internal and external customers.

Caliber is an Equal Opportunity Employer.

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