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Patient Service Representative

1 month ago

Redmond, Oregon, United States St. Charles Health System Full time
Job Summary

The Patient Service Representative plays a vital role in facilitating clerical and reception responsibilities, ensuring seamless communication between patients and professional staff. This position requires strong organizational skills, attention to detail, and excellent customer service skills.

Key Responsibilities
  • Accurately record patient demographics, insurance, and billing information
  • Process payments, complete daily deposits, and batch reports
  • Process telephone calls accurately in accordance with established protocols
  • Perform real-time eligibility for insurance benefits
  • Maintain department-specific files, programs, and recall systems
  • Accurately schedule patient appointments and reconcile daily schedules with appointment reports
  • Support basic functions of medical records, including locating and distributing patient documents and information
Requirements
  • High school diploma or GED
  • Basic medical terminology
  • One year of clerical support in a healthcare setting or related experience
Working Conditions

This position requires the ability to work in a fast-paced environment, multitask, and maintain confidentiality. The Patient Service Representative must be able to wear appropriate Personal Protective Equipment (PPE) required to perform the job safely.