C-Suite IT Executive Support Specialist

1 week ago

San Jose, California, United States Western Digital Full time
Job Summary

We are seeking a highly skilled IT Support Technician to provide exceptional technical support to our C-Level executives and their direct staff. The ideal candidate will have a proven track record of delivering efficient and effective IT services in a fast-paced corporate environment.

Key Responsibilities
  • Provide IT services to C-Level Leadership and their direct staff.
  • Establish trust and confidence with C-level executives and their direct staff.
  • Understand the unique needs of C-Level users, develop actions to deliver the experience.
  • Partner and facilitate action items with the broader IT Enterprise Service Organizations to
  • Work and collaborate in a world class team of C-Suite Technicians and Professionals
  • Develop, author, and revise standard operating procedures for C-Suite IT
  • Flexible with work hours to accommodate core and off hour events.
  • Ability to operate and travel (domestic and international) between different sites and locations
Requirements
  • Technical
  • Adept at assessing a situation for severity, urgency and responding appropriately.
  • Proven efficiency at implementing working and lasting solutions to technical problems.
  • Experience working with Mac/PC hardware and software, mobile phones/tablets, a wide array of computing peripherals and accessories.
  • Ability to diagnose, troubleshoot and resolve issues with a wide array of hardware and software in a fast-paced corporate office environment.
  • Familiar with Microsoft System Center Configuration Manager (SCCM) and JAMF administration
  • Can quickly learn and understand modern and current technologies to deliver effective solutions.
  • Ability to develop the needed IT Solutions to deliver an executive event.
  • Adept with PC/Mac and Mobile technologies, unified communications, and conferencing technologies, both software and hardware
  • Broad working knowledge of networking, storage, and server technologies
  • Experience establishing, administrating, supporting and sunsetting IT Services for HW/SW
  • Soft
  • Exceptionally responsive and customer service and satisfaction oriented
  • Superior written and verbal communication skills
  • Confident and respectful presence
  • Can retain composure under high stress and critical situations.
  • Ability to gauge clients to determine the appropriate amount of interaction when providing service.
  • Adept at determining severity and urgency of a given situation to properly prioritize and address multiple situations in sequence of criticality.
  • Skilled at adapting to and managing a wide range of personalities and temperaments to stabilize critical incidents and situations.
  • Self-motivated and task oriented
Preferred Qualifications
  • 3+ years of experience in an IT support position working in a large corporate environment.
  • 2+ years working as dedicated support for C-Level Leaders and their staff.
  • 2+ years working in a role that requires effective interpersonal communication skills.
  • Experience supporting major Executive events (i.e.: Quarterly Earnings Calls, Board of Directors Meetings, and Global All Hands Meetings)
  • Served as the primary technician for a CEO or member of the Executive Leadership Team
  • Held positions as the Sr. or primary systems/service administrator for an Enterprise Service
  • Technical certifications a plus

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