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Chief Operations Officer

2 months ago

Irvine, California, United States Finfare Inc. Full time
Job Overview

About Finfare Inc.

Finfare Inc. is committed to empowering small and medium-sized businesses (SMBs) by delivering an exceptional expense management solution tailored for growing enterprises. Our platform is designed to streamline financial operations while maximizing cash back rewards. We provide effortless expense tracking, customized spending controls, seamless integration with accounting systems, robust analytics, and dependable charge card services. Our cardholders benefit from an extensive network of reward program publishers and card-linked merchant offers, ensuring substantial cash back rewards for their business.

At Finfare, we are continuously redefining the landscape of digital financial services, striving to remain at the forefront of the dynamic fintech industry. Joining our team means becoming part of a rapidly expanding organization where you can reach your full potential and contribute to the next significant advancement in the sector. We take pride in being recognized as a Great Place To Work recipient, with a majority of our employees highlighting our strong internal culture and supportive team environment.

Key Responsibilities

  • Strategic Operations Development:
    • Formulate and implement the operational strategy in line with the company's overarching goals and growth initiatives.
    • Identify operational strengths and weaknesses, crafting action plans to enhance processes, boost efficiency, and minimize risks.
    • Work closely with executive leadership to establish operational objectives, key performance indicators (KPIs), and metrics to evaluate performance and foster continuous improvement.
  • Process Enhancement:
    • Refine operational workflows to increase efficiency, lower costs, and improve customer satisfaction.
    • Identify and deploy automation and technological solutions to enhance operational functions.
    • Set and track key performance indicators (KPIs) to assess process efficiency and pinpoint areas for enhancement.
  • Leadership and Team Development:
    • Guide and inspire the operations team, cultivating a culture of collaboration, accountability, and ongoing learning.
    • Recruit, train, and mentor team members, supporting their professional advancement.
    • Conduct regular performance assessments and provide constructive feedback to encourage high performance and employee engagement.
  • Compliance and Regulatory Adherence:
    • Stay informed about industry regulations and ensure operational processes comply with legal and regulatory standards.
    • Collaborate with compliance and legal teams to create and enforce policies and procedures that align with regulatory requirements.
    • Perform regular audits and evaluations to monitor compliance and mitigate operational risks.
  • Vendor and Stakeholder Relations:
    • Build and maintain relationships with key vendors, partners, and stakeholders to ensure effective operational execution.
    • Work with third-party service providers to negotiate contracts, manage service level agreements, and guarantee quality service delivery.
    • Assess vendor performance and recommend improvements or changes as necessary.
  • Risk Management:
    • Identify operational risks and implement suitable risk management strategies and controls.
    • Develop and uphold business continuity plans to ensure operational resilience during disruptions.
    • Collaborate with the risk management team to evaluate and mitigate operational risks, ensuring compliance with risk management frameworks.
  • Perform other duties as assigned.

Qualifications and Skills

  • Bachelor's degree in business, finance, or a related discipline (Master's or MBA preferred).
  • Minimum of 7 years of proven experience in operations management, ideally within the fintech sector.
  • Comprehensive understanding of fintech products, services, and operational processes.
  • Strong grasp of regulatory requirements and compliance frameworks in the financial industry.
  • Exceptional leadership and team management capabilities.
  • Analytical mindset with the ability to identify operational challenges and devise effective solutions.
  • Outstanding communication and interpersonal skills for collaboration with cross-functional teams and stakeholders.
  • Strategic thinker with the ability to align operational objectives with the overall business strategy.
  • Strong organizational and project management abilities.
  • Capacity to thrive in a fast-paced and rapidly evolving environment.

Additional Qualifications

  • MBA (preferred but not mandatory).
  • Experience in startups or the fintech industry.

Compensation and Benefits

The salary range for this position is $180k - $240k+ (based on experience).

Benefits at Finfare Inc.

  • Comprehensive health, vision, and dental benefits (covering 100% premium for employee and all dependents)
  • Unlimited paid time off (PTO)
  • 401K with employer matching
  • Catered lunches three times a week
  • Employee stock purchase plan (if applicable)
  • Hybrid or on-site work options, depending on the role
  • Work sponsorship (if applicable)
  • Parental leave
  • Additional employee perks

Finfare Inc. is committed to fostering a diverse workforce and adheres to a policy of Equal Employment Opportunity. We do not discriminate against applicants or employees based on race, color, religion, creed, national origin or ancestry, sex, gender, gender identity, gender expression, sexual orientation, age, physical or mental disability, medical condition, marital/domestic partner status, military and veteran status, genetic information, or any other legally recognized protected basis under federal, state, or local laws, regulations, or ordinances.