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Restaurant Operations Manager

1 month ago

Minneapolis, Minnesota, United States Cowboy Jack's Full time
Job Summary

We are seeking a highly skilled Restaurant Operations Manager to join our team at Cowboy Jack's. As a key member of our management team, you will be responsible for ensuring the smooth operation of our dining establishment, providing exceptional customer service, and leading a team of dedicated staff.

Key Responsibilities
  • Customer Service: Provide positive and proactive interaction with guests, ensuring a memorable dining experience.
  • Staff Management: Recruit, select, train, and develop a high-performing team, ensuring excellent service standards.
  • Operational Excellence: Implement and maintain effective systems and processes to ensure efficient service, food quality, and safety standards.
  • Communication: Foster a culture of open communication, ensuring all staff are informed and empowered to deliver exceptional service.
  • Problem Solving: Respond to guest complaints in a timely and professional manner, resolving issues to the satisfaction of our guests.
Requirements
  • Education: High school diploma or equivalent.
  • Experience: 3+ years of supervisory experience in a fast-paced dining environment, including experience with POS systems and cash handling.
  • Skills: Strong customer service skills, ability to motivate and lead a team, effective communication and problem-solving skills.
Culture and Operations

At Cowboy Jack's, we pride ourselves on our commitment to exceptional customer service and operational excellence. Our Restaurant Operations Manager will play a key role in driving our mission to ensure every guest leaves happy. If you are a motivated and experienced leader who is passionate about delivering exceptional service, we encourage you to apply for this exciting opportunity.