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Automotive Service Advisor

4 weeks ago

Lincoln, Nebraska, United States Christian Brothers Automotive Full time
Job Title: Automotive Service Advisor

As an Automotive Service Advisor with Christian Brothers Automotive, you will be the trusted professional our guests rely on for assistance with their vehicles. Your role is crucial in building lasting relationships, as you are the face they see every time they invest in their vehicle.

Responsibilities:
  • Greet every guest that enters our facility with hospitality and respect
  • Present the best solution to properly repair our guest vehicle in a way that is easy for them to understand
  • Manage the store's workflow in an effective and efficient manner
  • Consistently and effectively sell our services without jeopardizing honesty and integrity
  • Maintain a positive attitude and team atmosphere at all times
  • Communicate on the phone in a clear professional manner
  • Build long-term relationships between the store, yourself and our customer
  • Directs, coordinates, and participates in performing customer service activities
  • Shuttle guest as needed in CBA branded vehicle
  • Ensure that all repairs are performed to proper specifications
Qualifications:
  • Current driver's licenses
  • Driving record acceptable to our current insurance carrier
  • Proficiency in Windows based computer software and automotive store applications
  • Experience in an Automotive Customer Service role or Automotive Service Write/Advisor/Sales role

Christian Brothers Automotive (CBA) began in 1982 with the simple premise of providing precision auto repair with transparency, integrity and a philosophy of people first. All 300+ CBA locations offer a modern facility equipped with manufacture-level diagnostic equipment and the latest factory scan tools. CBA shops also offer their technicians a consistent workload, free training, full-time live technician support and access to our private Technician Assistance Center.