Patient Resource Coordinator

1 week ago


KailuaKona, Hawaii, United States Fresenius Medical Care North America Full time
About the Role

We are seeking a skilled Patient Resource Coordinator to join our team at Fresenius Medical Care North America.

As a Patient Resource Coordinator, you will play a crucial role in exploring, recommending, and coordinating community resources and social services programs for kidney dialysis patients.

Key Responsibilities
  • Drive Customer Service Excellence
  • Provide exceptional customer service to all external and internal customers
  • Develop and maintain effective relationships through timely communication
  • Take initiative to respond, resolve, and follow up on customer service issues with all customers in a timely manner
  • Collaborate with local offices to obtain Medicare and Medicaid Insurance Assistance (non-commercial insurance assistance)
  • Coordinate Pharmacy Program benefits and prescription assistance programs
  • Navigate and refer social services, including emergency food, housing, and shelter resources
  • Assist with transportation referrals, authorizations, and re-certifications
  • Identify community social service agencies and other resources to assist patients and families as directed by the MSW
Requirements
  • Bachelor's degree in Social Work (BSW) required
  • 0-2 years of Healthcare experience or related field with knowledge of community resources
  • Strong oral and written communication skills
  • Detail-oriented and organized
  • Proficient with PCs and Microsoft Office applications
Compensation

$27-$42 per hour, depending on work location and qualifications



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