Patient Resource Coordinator
1 week ago
We are seeking a skilled Patient Resource Coordinator to join our team at Fresenius Medical Care North America.
As a Patient Resource Coordinator, you will play a crucial role in exploring, recommending, and coordinating community resources and social services programs for kidney dialysis patients.
Key Responsibilities- Drive Customer Service Excellence
- Provide exceptional customer service to all external and internal customers
- Develop and maintain effective relationships through timely communication
- Take initiative to respond, resolve, and follow up on customer service issues with all customers in a timely manner
- Collaborate with local offices to obtain Medicare and Medicaid Insurance Assistance (non-commercial insurance assistance)
- Coordinate Pharmacy Program benefits and prescription assistance programs
- Navigate and refer social services, including emergency food, housing, and shelter resources
- Assist with transportation referrals, authorizations, and re-certifications
- Identify community social service agencies and other resources to assist patients and families as directed by the MSW
- Bachelor's degree in Social Work (BSW) required
- 0-2 years of Healthcare experience or related field with knowledge of community resources
- Strong oral and written communication skills
- Detail-oriented and organized
- Proficient with PCs and Microsoft Office applications
$27-$42 per hour, depending on work location and qualifications
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Patient Resource Coordinator
2 days ago
Kailua-Kona, Hawaii, United States Fresenius Medical Care North America Full timeWe are looking for a talented Patient Resource Coordinator to help us drive the company culture through exceptional customer service standards. As a member of our team, you will be responsible for exploring, recommending, and coordinating community resources and social services programs for kidney dialysis patients.Key ResponsibilitiesThe successful...
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