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Sales and Customer Engagement Specialist

2 months ago

Norman, Oklahoma, United States Batteries Plus Full time

Batteries Plus, la franchise de batteries et d'ampoules à la croissance la plus rapide aux États-Unis, recherche actuellement des individus orientés vers le service client pour rejoindre notre équipe. Nous offrons des marques nationales à une valeur exceptionnelle. Nos Spécialistes en Vente et Engagement Client fournissent des connaissances et proposent des solutions qui nous distinguent de la concurrence et représentent notre marque.

Batteries Plus est à la recherche de candidats de tous âges et est toujours en quête de nos futurs leaders. Que vous débutiez votre carrière, que vous la repreniez ou que vous soyez en fin de carrière, nous vous fournirons une formation et un développement en réparation d'appareils, ainsi que la possibilité de bénéficier d'horaires flexibles pour un meilleur équilibre entre vie professionnelle et vie personnelle.

Responsabilités :

Service Client / Vente

  • Accueillir les clients, identifier leurs besoins et répondre à leurs questions
  • Suggérer des articles complémentaires, participer aux activités de vente au détail et commerciales pour atteindre les objectifs de vente et de profit
  • Poser des questions pour identifier les clients commerciaux potentiels
  • Utiliser un ordinateur / une caisse enregistreuse pour finaliser les transactions avec précision
  • Répondre aux appels téléphoniques, en veillant à ce que les messages soient transmis
  • Surveiller les problèmes de prévention des pertes et informer la direction de toute activité inhabituelle
  • Adopter une mentalité axée sur le client

Compétences Techniques

  • Installer des batteries, effectuer des tests et des travaux techniques
  • Être capable de reconstruire des batteries de perceuses sans fil et d'autres packs de batteries si nécessaire
  • Réparer des téléphones portables, des tablettes, des luminaires et d'autres appareils si nécessaire
  • Remplacer des écrans, des batteries et d'autres composants sur des smartphones et des tablettes
  • Couper des clés et reprogrammer des télécommandes

Merchandising / Inventaire

  • Aider dans toutes les responsabilités opérationnelles du magasin assignées par le Responsable de Magasin ou le Responsable Adjoint
  • Faire tourner et stocker l'inventaire
  • Charger, décharger et livrer ou organiser la livraison de produits aux clients ou via des entreprises de livraison tierces
  • Organiser la récupération quotidienne des présentoirs pour obtenir une apparence complète du magasin
  • Maintenir la tarification des étiquettes des étagères de vente au détail
  • Construire des présentoirs ; mettre en place et démonter des étagères et des accessoires
  • Préparer le magasin pour l'ouverture et la fermeture quotidienne, y compris le comptage et la réconciliation des tiroirs de caisse
  • Maintenir la sécurité et l'apparence des installations physiques, y compris la tonte de la pelouse, le déneigement, le balayage, le lavage et le nettoyage des sols. Maintenir la propreté des toilettes
  • Respecter toutes les règles et réglementations de sécurité ; porter l'équipement de protection individuelle approprié (EPI)

Qualifications :

  • Diplôme de lycée ou équivalent et 6 mois d'expérience de travail préalable préférée ou combinaison équivalente d'éducation et d'expérience
  • Orienté vers le service client et la vente avec une forte motivation
  • Capacité à acquérir rapidement une compréhension solide du système de vente au détail électronique de l'entreprise
  • Compétences techniques démontrées et capacité à travailler avec de petites pièces et outils pour la réparation de téléphones et d'appareils
  • Excellentes compétences en communication et en relations interpersonnelles
  • Permis de conduire valide et dossier de conduite propre préféré. Requis pour les postes de conduite
  • Capacité à soulever plus de 50 lbs

À propos de nous :

Batteries Plus est la plus grande et la plus rapide franchise de batteries, d'ampoules, de réparation de téléphones et de remplacement de télécommandes avec un réseau national de plus de 720 magasins. Nous travaillons dur chez Batteries Plus et nous nous amusons beaucoup en le faisant. Que vous travailliez dans notre entrepôt, dans l'un de nos magasins ou à notre siège social, notre objectif reste le même : satisfaire nos clients, établir la confiance et stimuler les affaires tout en nourrissant notre équipe et en travaillant pour devenir des experts dans nos domaines. C'est la vie chez Batteries Plus.

Il est de la politique de Batteries Plus de fournir des opportunités d'emploi égales sans distinction de race, de couleur, de religion, de sexe, d'origine nationale, d'âge, de handicap, de statut marital, de statut de vétéran, d'orientation sexuelle, d'informations génétiques ou de toute autre caractéristique protégée en vertu de la loi applicable.