Workforce Learning Developer

4 days ago


Chantilly, Hauts-de-France, United States UNITE HERE HEALTH Full time

As a Workforce Learning Developer at UNITE HERE HEALTH, you will play a critical role in evaluating our Claims department workforce and enhancing professional learning and development.

This is an opportunity to work in a dynamic environment where innovation and progression drive us to develop impactful programs and benefits designed to engage our participants in managing their own health and healthcare.

The ideal candidate will have 2-4 years of experience in claims processing in a healthcare setting, with a working knowledge of health benefit plans, limitations, exclusions, and schedule of benefits. They should also have experience delivering training curriculum, handling workforce training and development needs, and executing subsequent training efforts.

This is an hourly position with a salary range of $24.62 - $30.15, based on relevant experience, qualifications, and expertise. The work schedule is Monday-Friday, 7.5 hours per day (37.5 hours per week), with some office days required but largely a work-from-home hybrid setup.

Our benefits package includes medical, dental, vision, paid time-off (PTO), paid holidays, 401(k), pension, short- and long-term disability, life, AD&D, flexible spending accounts, commuter transit, tuition assistance, and an employee assistance program (EAP).

Key Responsibilities:
  • Conduct job analyses and process reviews
  • Create training materials such as guidelines and procedures for training and coaching
  • Conduct role-specific training classes
  • Coordinate with management to identify training and development opportunities
  • Identify and analyze trends and provide insight to management regarding department efficiency
  • Improve and ensure quality of claim handling practices
  • Monitor and deliver feedback to management on the progress of training classes and coaching efforts
  • Maintain quality and productivity standards through training and coaching
  • Calculate weekly and monthly audit results
  • Partner with other areas of the organization to coordinate training efforts and make recommendations for improvement of interdepartmental business processes
  • Provide support for claim resolution by gathering and communicating information to develop procedures for complex claim handling

The estimated salary for this position is around $27,000 - $32,000 per year, depending on the location.



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