Teller Operations Coordinator

3 weeks ago

Pittsboro, Indiana, United States First Horizon Bank Full time
About the Role

We are seeking a highly skilled and motivated Teller Operations Coordinator to join our team at First Horizon Bank. As a key member of our banking center, you will be responsible for providing exceptional customer service, leading the customer service satisfaction of the banking center, and ensuring the technical performance of the financial center.

Key Responsibilities
  • Lead the Customer Service Satisfaction of the Banking Center, including resolving customer issues with a manner that is consistent with goals.
  • Lead the Technical Performance of the Financial Center through maintaining control over key risk areas of the center, including tellers difference, operational losses, and audit control procedures, resolution of out-of-balance conditions, compliance, and quarterly and annual audit functions.
  • Handle a cash drawer; ensuring proper control of cash drawer; follow all audit and security policies and procedures.
  • Handle single control vault, ensuring proper control of vault cash, follow all audit and security policies and procedures.
  • Maintain work flow and handle scheduling the tellers.
  • Responsible for evaluating the employee's performance and counseling when needed.
  • Determine and satisfy training needs and establishing performance plans.
  • Cross-sells and makes referrals to generate new business and additional services, promote bank products, and further establish business relationships.
  • Conduct teller meetings to develop a communication line to explain and institute new policies and to ensure continuous development of staff.
  • Assists in conducting meetings to promote sales, product knowledge and customer service
  • Explains product benefits, changes, restrictions, requirements, and any other relevant product information to customers and tellers.
  • Responsible for ensuring proper control and maximum efficiency in the teller line.
  • Ensures all audit and security policies and procedures are followed during customer service hours and at banking office opening and closing.
  • Control the inventory of cash, Traveler's checks, Official Checks and Personal Money Orders through dual control.
  • Monitors the daily balancing and processing of ATM, including the processing of all entries, servicing and required audits.
  • Responsible for the verification of deposits in the night and lobby depository.
  • Alerts tellers about any suspected fraud, kiting, theft or other illegal activity.
  • Secures all applicable cash records and all other transaction records, supplies and computer equipment at the end of the work day.
  • Responsible for monitoring, controlling teller cash limits and branch cash.
  • Accountable for ensuring that the total cash in the branch is balanced daily.
  • Coordinate and assist with the dual control vault responsibilities.
  • Use good judgment and follow bank policies when overriding transactions for tellers with withdrawals/less cash authority.
Qualifications
  • High school diploma or equivalent, bachelors degree preferred
  • 2-5 years of related experience or equivalent combination of education and experience
  • Experience with a 10 key calculator and Microsoft Word, Excel, Outlook
  • Prior Teller Experience preferred

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