Home Healthcare Service Coordinator

1 week ago


Riverside, Illinois, United States Serenity Home Healthcare Inc Full time

About the Role

We are seeking a highly skilled Client Care Specialist to join our team at Serenity Home Healthcare Inc. As a key member of our client services department, you will be responsible for providing exceptional customer service and ensuring the highest level of care for our clients.

Job Summary

The ideal candidate will have a strong background in customer service, excellent communication skills, and the ability to work independently in a fast-paced environment. You will be responsible for managing client relationships, coordinating care services, and maintaining accurate records.

Main Responsibilities

  • Provide exceptional customer service to clients and their families, responding promptly to inquiries and resolving issues in a timely manner.

  • Coordinate care services with healthcare professionals, including scheduling appointments, arranging transportation, and ensuring seamless transitions between care providers.

  • Maintain accurate and up-to-date client records, including medical histories, treatment plans, and progress notes.

  • Collaborate with cross-functional teams to ensure comprehensive care services, including referrals to specialized services and coordination of hospital admissions.

  • Communicate effectively with clients, caregivers, and healthcare professionals to ensure smooth care transitions and address any concerns or issues that may arise.

  • Participate in ongoing training and education to stay current on best practices in home healthcare and maintain certification as required.

Requirements

To be successful in this role, you must have:

  • A high school diploma or equivalent.

  • 2 years of experience in a customer service role or related field.

  • Excellent communication and interpersonal skills, with the ability to build strong relationships with clients, caregivers, and healthcare professionals.

  • A strong understanding of home healthcare principles and practices, including HIPAA compliance and confidentiality.

  • The ability to work independently in a fast-paced environment and prioritize multiple tasks simultaneously.

  • Basic computer skills, including proficiency in Microsoft Office and electronic health records software.

Working Conditions

This is a full-time position, working Monday through Friday, 8am-5pm. The salary range for this role is $55,000-$65,000 per year, depending on experience. Benefits include medical, dental, and vision insurance, 401(k) matching, paid time off, and opportunities for professional growth and development.



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