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Film Industry Support Specialist
2 months ago
We are a leading provider of essential services for the film and television industry, offering innovative solutions to streamline and secure the casting process.
Job DescriptionWe are seeking a dynamic and customer-focused individual to join our team as a Customer Service Representative. As a key member of our support team, you will be responsible for providing exceptional support to actors, talent representatives, casting directors, and filmmakers.
Key Responsibilities:- Provide timely and effective support to clients via various communication channels
- Liaise with casting teams to ensure seamless project execution
- Proofread, write, and edit content to ensure accuracy and quality
- Develop and deliver training sessions to new users and participate in educational seminars and events
- Collaborate with other offices to provide a cohesive customer support experience
- Stay up-to-date on new product features and site improvements
- Excellent customer service skills with a genuine interest in helping others
- Exceptional grammar, copy editing, and communication skills
- Broad experience with both Windows and MAC OS
- Experience with Word, Google Docs, Slack, and other productivity tools
- Familiarity with customer support software and platforms
- Detail-oriented and take great pride in attention to detail
- Professional with customers and coworkers
- Reliable, responsible, conscientious, and trustworthy
- Dynamic, creative, enthusiastic, and driven individual
- Experience in and passion for the film and television industry
- Ability to work independently and as part of a team
- Self-motivated and able to work productively from a home environment
- Strong phone contact handling skills and active listening
- Ability to handle multiple tasks efficiently and accurately
- Positive outlook, approach, and attitude
- Excellent people skills and comfortable with public speaking
