Customer Service Advocate

1 week ago


Urbandale, Iowa, United States GreenState Credit Union Full time

About Us

At GreenState Credit Union, we strive to provide exceptional service to our members. We believe in building strong relationships and exceeding expectations.

Job Summary

We are seeking a highly motivated Customer Service Advocate to join our team. This role will be responsible for providing quality service to our members, responding to inquiries, and resolving issues in a professional and courteous manner.

Responsibilities

  • Member Service: Respond to member inquiries via phone, email, or in-person, addressing their needs and concerns in a timely and professional manner.
  • Issue Resolution: Investigate and resolve member complaints and issues promptly, ensuring that members feel valued and heard.
  • Transaction Processing: Process various transactions, such as loan payments, deposits, and withdrawals, while maintaining accuracy and attention to detail.

Requirements

  • Education: High school diploma or equivalent required; some college or associate's degree preferred.
  • Skills: Excellent communication and interpersonal skills; ability to work in a fast-paced environment; strong problem-solving and analytical skills.

What We Offer

As a Customer Service Advocate at GreenState Credit Union, you can expect a competitive salary of $45,000 - $60,000 per year, depending on experience. You will also have access to comprehensive benefits, including medical, dental, and vision insurance, 401(k) matching, and paid time off.



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