Account Renewal Specialist
2 weeks ago
About Our Team
Aarons is committed to making a real difference in the lives of others and creating strong personal connections for life. As a Payment Collection Coach, you will play a critical role in helping us achieve this mission.
You will be responsible for building relationships with our customers, driving payment collections and lease agreement renewals, and providing exceptional customer service. If you are a motivated and results-driven individual who is passionate about delivering outstanding customer experiences, we encourage you to apply for this exciting opportunity.
Key Responsibilities
- Provide exceptional customer service to our clients, responding to their needs and resolving any issues in a timely and professional manner.
- Drive payment collections and lease agreement renewals, using your knowledge of lease agreement benefits to convince customers to take action.
- Build relationships with our customers, identifying opportunities to upsell and cross-sell products and services.
- Collaborate with the sales team to identify new business opportunities and develop strategies to drive growth.
- Stay up-to-date with industry trends and best practices, using this knowledge to improve our processes and procedures.
Requirements
- United States at least 21 years old with a valid state Drivers License and compliance with the Company's Driver Qualification Policy; including satisfactory MVR (driving record). Canada at least the age of 18.
- Must meet DOT requirements to obtain certification in required states (United States).
- Ability to work schedule of hours varying from 8 am to 9 pm.
- Ability to lift up to 50 lbs. without help and up to 300 lbs. with the assistance of a dolly.
- Two years of retail/customer service experience preferred.
- High School diploma or equivalent preferred.
- Excellent interpersonal and communication skills.
- High energy with the ability to effectively perform all functions of the store and multitasking effectively.
- Proper telephone etiquette.
- Uphold the Aarons Brand and protect company assets.
- Maintain a professional appearance.
- Proficient computer skills.
Compensation
$14.25 - $15.00 per hour. Eligible for incentive pay based on performance.
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