Client Experience Manager

5 days ago


Conroe, Texas, United States Banfield Full time

Join Our Team: At Banfield, we're passionate about delivering exceptional client experiences and creating a positive impact in our communities.

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  • We're looking for a motivated and caring individual to join our team as a Veterinary Client Care Specialist.
  • This role offers the opportunity to work in a fast-paced and dynamic environment, where no two days are ever the same.
  • You'll have the chance to work closely with our veterinarians, veterinary technicians, and other support staff to provide top-notch care to our patients and their owners.
  • Key Responsibilities:
  • Deliver exceptional client service and ensure the smooth flow of clients and pets through our hospital.
  • Act as a liaison between our veterinary medical team and clients, promoting hospital services and coordinating care to ensure superior client experiences.
  • Work closely with our veterinarians and veterinary technicians to provide top-notch care to our patients and their owners.
  • Develop and implement strategies to promote hospital services and improve client satisfaction.
  • Requirements:
  • A strong background in customer service, preferably in a veterinary setting.
  • Demonstrated excellent communication and interpersonal skills, with the ability to build strong relationships with clients and colleagues alike.
  • A proven track record of providing exceptional client service and exceeding sales goals.
  • The ability to think critically and strategically, with a focus on driving business results.
  • Benefits:
  • A comprehensive benefits package, including medical, dental, and vision insurance, 401(k) matching, and paid time off.
  • A generous salary range of $55,000 - $65,000 per year, depending on experience.
  • Ongoing training and development opportunities to help you grow your skills and advance your career.
  • A dynamic and supportive work environment that encourages collaboration, innovation, and teamwork.
  • A chance to make a real difference in the lives of animals and their owners every day.


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