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Customer Service Representative

2 months ago

Columbus, Ohio, United States Upstart Network, Inc. Full time
About the Role

We are seeking a highly skilled Customer Service Representative to join our team at Upstart Network, Inc. as a Complaints Resolution Specialist. In this role, you will be responsible for ensuring that our customers receive exceptional service and that their complaints are resolved in a timely and professional manner.

Key Responsibilities
  • Investigate and resolve customer complaints in a fair and timely manner
  • Collaborate with internal teams to identify and implement process improvements
  • Develop and maintain a deep understanding of our products and services to effectively communicate with customers
  • Provide exceptional customer service through multiple channels, including phone, email, and chat
  • Work closely with senior leadership to identify trends and areas for improvement
Requirements
  • At least 2 years of experience in customer service or a related field
  • Strong communication and problem-solving skills
  • Ability to work in a fast-paced environment and prioritize multiple tasks
  • Knowledge of relevant regulations, such as FCRA, TILA, and FDCPA
  • Ability to maintain confidentiality and handle sensitive information
What We Offer
  • Competitive compensation and benefits package
  • Opportunities for professional growth and development
  • A dynamic and supportive work environment
  • Recognition and rewards for outstanding performance
About Upstart Network, Inc.

Upstart Network, Inc. is a leading AI lending platform that partners with banks and credit unions to expand access to affordable credit. We are committed to providing exceptional customer service and creating a positive experience for our customers.