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Airport Curbside Concierge Agent

2 months ago

Baltimore, Maryland, United States Bags Full time

Job Summary

We are seeking a highly skilled and customer-focused Airport Curbside Concierge Agent to join our team at Bags. As a key member of our airport operations team, you will be responsible for providing exceptional customer service to airline passengers, handling and securing luggage, and issuing boarding passes.

Key Responsibilities

  • Immediately and warmly greet guests as they approach the desk.
  • Assist guests with check-in of luggage to appropriate airlines, verifying flight itineraries and number of bags being checked.
  • Input guest information for those who have not previously enrolled in the process.
  • Process the check-in of guests' bags, including charging guests' credit cards for bags as per airline requirements.
  • Weigh guests' bags to verify appropriate weight and charge for overweight bags.
  • Appropriately tag guest luggage with destination tags.
  • Provide boarding passes, luggage claim tickets, and receipts to guests before they leave the desk.
  • Immediately secure luggage upon accepting it and completing processing.
  • Maintain a positive, friendly, and professional manner at all times.
  • Organize and stock the Concierge desk.
  • Uphold clients' guest service guidelines and values.
  • Manage payments received from guests.
  • Answer telephones and guest questions.
  • Manage simple addition.

Requirements

  • Ability to work in the early morning rotation.
  • At least 6 months of experience in a face-to-face guest service position preferred.
  • Data entry and/or computer experience preferred.
  • Ability to communicate clearly with guests and clients.
  • Ability to work in outside weather conditions required.
  • Knowledge of the airline or travel industry preferred.
  • Must be eligible to work in the United States.
  • Must successfully pass the pre-employment criminal background screening.
  • Must pass pre-employment drug testing.

Physical Requirements/Work Environment

  • Follow company appearance guidelines.
  • Ability to lift up to 70 lbs.
  • Must be able to push luggage cages both empty (approximately 100 lbs) and full.
  • Weather: Outdoors 100% of the time, including all temperatures and types of weather.
  • Noise: Continued vehicle noise, including vehicle horns, multiple conversations, and large group noise.
  • Standing: 100%. Must be able to stand for up to eight (8) hours at a time.
  • Will consistently and regularly (up to 100%) be required to lift, carry, reach, push, and pull up to 75 lbs.
  • Will occasionally (11-33%) be required to bend, squat, and kneel.
  • Walking: 50%.

Appearance Guidelines

Employees are expected at all times to present a professional business-like image, even when working behind the scenes. It is the policy of the Company that each employee's dress, grooming, and personal hygiene should be appropriate to the work situation and be consistent with the Company's business standards.

  • With the exception of a fully-grown mustache, beard, or goatee, all men must be clean-shaven.
  • No visible tattoos or body piercings are allowed. Any tattoos must be covered by your uniform or other means agreed upon by management.
  • Clean and well-maintained approved uniforms must be worn on shift.
  • Additional requirements as specified by management.