Customer Success Director

7 days ago


El Paso, Texas, United States MVT Holdings Full time

We are seeking a highly experienced and skilled Customer Success Director to lead our team in El Paso, TX. The ideal candidate will have six years of related experience and/or training, with a strong background in developing and implementing customer service processes.

**Job Summary**

The Customer Success Director is responsible for leading and managing the Customer Success team, which includes Account Managers, Order Entry Specialists, and Customer Success Representatives. The role requires effective leadership, coaching, and performance monitoring to ensure an efficient operation of the Account Management Department.

**Key Responsibilities**

* Build a high-performing team of knowledgeable and passionate colleagues* Support and coach team members to motivate them and elevate their capabilities to manage customer experience* Integrate personal goals of team members with organizational goals* Conduct regular performance review sessions and provide ongoing feedback* Develop and implement strategies to improve departmental efficiency, productivity, and quality of service* Foster a positive team environment that promotes collaboration and continuous learning*

**Requirements**

* High School Diploma or equivalent required; Bachelor's degree in Business or Supply Chain preferred* Six years of related experience and/or training; or equivalent combination of education and experience preferred* Proficient in Microsoft Office Suite or related software* Demonstrated ability in developing and implementing customer service processes* Ability to identify process tools and implement Standard Operating Procedures related to customer service operations*

**Benefits**

We offer a competitive salary range of $75,000 to $100,000 per year, depending on experience, as well as a comprehensive benefits package including 401(k), dental insurance, health insurance, life insurance, paid time off, tuition reimbursement, and vision insurance. Eligible employees also receive pay based on bonuses.



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