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Program Director

2 months ago

San Diego, California, United States Hope The Mission Full time
Job Summary

The Program Manager is responsible for the leadership, management, development, direction, and training of all Storage Center services and staff. This position will oversee storage center service delivery, ensuring that services are provided in a low-barrier and trauma-informed approach.

Key Responsibilities
  • Program Oversight
    • Manage timely progress of program goals, objectives, and performance targets, making necessary adjustments in a timely manner to improve outcomes.
    • Ensure program/contract compliance as per guidelines and requirements mandated by the funder for client property storage services.
    • Conduct regular file reviews to ensure accuracy and integrity of all documentation.
    • Assist with client issues as needed (crises and grievance resolution).
  • Service Development and Delivery
    • Oversee the development, enhancement, delivery, and modifications (as needed) of services provided, adjusting when necessary.
    • Oversee facility upkeep by ensuring all equipment and property are in proper functioning order, maintenance issues are reported, and that property is clean.
  • Staff Management
    • Hire, train, and supervise all Storage Center staff.
  • Community Engagement
    • Serve as agency representative at professional and community meetings, such as working/planning groups, and coalitions.
    • Collaborate/participate in fundraising efforts to support program operations as needed.
    • Coordinate with other agencies and partners to ensure consistent and accurate dissemination of information, provision of services, and adherence to program requirements.
  • Reporting and Compliance
    • Maintain accurate and complete participant files, exit files, timesheets, daily activity logs (if applicable), mileage logs, payment reimbursement, HMIS, and other reports as required.
  • Communication and Collaboration
    • Establish and maintain positive, productive working relationships with mental health programs, shelter programs, local law enforcement, local neighborhood councils (and other local officials), and other community-based organizations.
    • Attend staff meetings, case conferences, training workshops, and community meetings as needed.
Requirements
  • Lived experience preferred.
  • Minimum of three years of experience in homeless and housing services preferred.
  • Two years of supervisory experience preferred.
  • B.A. in Social Work, Human Services, Psychology, or other related field. Masters degree in Social Work, Human Services, Psychology, or other related field preferred.
  • Strong analysis abilities, creative thinking, and ability to problem-solve on an organization-wide basis.
  • Demonstrated knowledge of issues facing program participants (e.g., health, substance abuse, mental health, etc.).
  • Proficient in Microsoft Programs (Word, Excel, Access, PowerPoint).
  • Ability to perform electronic data entry.
  • Strong written and verbal communication skills, including customer service focus in working with all internal organizational levels and external contacts.
  • Highly collaborative within a team environment.
  • Highly motivated self-starter with the ability to coordinate multiple projects/tasks simultaneously within tight department metrics and deadlines.
  • Exceptional organizational skills, detail-oriented to review information and ensure accuracy.
  • Bilingual (English/Spanish) preferred.
  • Ability to work with diverse populations.
  • Ability to proficiently operate a PC, MAC, fax, and telephone.
  • Prolonged periods of sitting at a desk and working on a computer.
  • Ability to walk, stand, bend, squat, climb, kneel, and twist on an intermittent or sometimes continuous basis.
  • Ability to grasp, push, pull objects such as files, file cabinet drawers, and reach overhead.
  • Occasionally lift and/or move, push and pull up to 25 pounds.
  • This position requires travel to multiple locations. Travel percentage: 25%.