Convenience Store Sales Representative

2 weeks ago


Draper, Utah, United States Holiday Oil Full time


Job Overview
The Convenience Store Sales Associate role is essential in delivering exceptional customer service and maintaining an inviting atmosphere within the store.

This position encompasses various responsibilities, including but not limited to cash handling, customer engagement, stocking shelves, and ensuring cleanliness throughout the store.


Key Responsibilities
Customer Interaction:
- Welcome and assist customers in locating products, addressing inquiries, and providing merchandise information.
- Manage customer complaints, returns, and exchanges with a focus on courteous and efficient resolutions.
- Operate cash registers, process transactions, manage payments, and issue receipts accurately.
- Utilize scanners for transactions and inventory management, adhering to established procedures.
- Learn to operate self-service kiosks, gas pumps, and other services as required.
- Foster positive relationships with customers to enhance their shopping experience.
- Handle customer complaints and challenging situations related to store services.
- Answer phone calls as necessary.

Sales and Promotions:
- Promote and sell products or services, including upselling and cross-selling opportunities.
- Achieve or surpass sales targets set by management.
- Stay updated on ongoing promotions and special offers to inform customers effectively.
- Maintain comprehensive product knowledge to provide accurate information to customers.
- Encourage customer loyalty through programs and promotional events.
- Collaborate with fellow associates to complete tasks while prioritizing customer satisfaction.
- Ensure a safe and clean working environment.
- Stock shelves and perform additional duties as directed by management.

Inventory and Merchandising:
- Monitor inventory levels, restock shelves, and ensure products are displayed attractively.
- Participate in visual merchandising, including display arrangements and promotional signage.

Store Upkeep:
- Maintain a clean, organized, and safe environment for customers.

Loss Prevention:
- Assist in loss prevention efforts by monitoring for theft or suspicious behavior and following security protocols.
- Report maintenance and safety issues promptly.

Teamwork:
- Collaborate effectively with team members and attend staff meetings and training sessions.
- Work with diverse teams, including customers, store employees, and vendors.

Cash Management:
- Ensure accurate cash handling, balancing registers, and following cash management protocols.
- Process product returns, exchanges, and refunds in accordance with store policies.

Qualifications
- Must be proficient in English; bilingual skills are a plus.
- Retail experience is preferred, with a background in customer service being advantageous.
- Familiarity with electronic equipment, including cash registers and POS systems.
- Basic math and computer skills are essential.
- Strong communication skills with a customer-focused approach.
- Ability to work collaboratively in a fast-paced environment.
- Must be at least 16 years old.
- Willingness to learn about store processes, products, and services.
- Ability to maintain composure in challenging situations.
- Flexible schedule availability, including weekends.
- Capable of working in varying temperatures, including cold and hot environments.

Benefits
- Comprehensive medical, dental, and vision coverage.
- Flexible spending accounts (FSA/HSA) and life insurance options.
- 401(k) matching and profit-sharing opportunities.
- Tuition reimbursement and discounts on gym memberships and store purchases.

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