Customer Experience Analytics Lead

4 days ago


Seattle, Washington, United States Amazon Full time
Job Description

We are looking for a Customer Experience Analytics Lead to join our team at Amazon. The ideal candidate will have a strong background in applied science research and experience leading cross-functional teams. In this role, you will be responsible for developing and deploying sophisticated machine learning models to drive customer satisfaction and loyalty.

Key responsibilities include:

  • Applying reinforcement learning methods in production to continuously improve and adapt customer behavior models.
  • Guiding the team in leveraging state-of-the-art AI/ML techniques to extract insights from vast amounts of customer data.
  • Mentoring and guiding scientists to enhance the team's talent and expand the impact of your work.

The estimated salary for this position ranges from $165,500/year in our lowest geographic market up to $286,000/year in our highest geographic market, based on location.



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