Staff Business System Analyst

3 weeks ago

San Jose, California, United States Zscaler Full time
About Zscaler

Serving thousands of enterprise customers worldwide, including 40% of Fortune 500 companies, Zscaler was founded in 2007 with a mission to make the cloud a safe and secure place for businesses to operate. As the operator of the world's largest security cloud, Zscaler accelerates digital transformation, enabling enterprises to be more agile, efficient, resilient, and secure.

Our Team

Zscaler's general and administrative teams play a vital role in supporting and scaling our company. Whether it's growing our workforce, nurturing a positive company culture, or maintaining our global infrastructure, our G&A team provides a strong foundation for growth.

Job Summary

We're seeking an experienced business systems analyst to join our team. As a key member of our Learning Management Systems (LMS) team, you will be responsible for delivering important projects that drive top-line growth. Your main responsibility will be to work with our partners and lead the implementation, enhancements, and support of our Learning Management Systems and its integrations to other systems, such as Salesforce.

Key Responsibilities
  1. Collaborate with cross-functional teams to define processes, strategies, priorities, and the Annual Operating Plan.
  2. Develop technical requirement documents, process flows, user stories, and system design specifications.
  3. Analyze data from various sources, resolve inconsistencies, and break down complex information into detailed insights.
  4. Partner with the development team to deliver enhancements by configuring Salesforce or providing design specifications for internal development.
  5. Define test criteria, assist in testing new features, and oversee the entire solution process from gathering requirements to deployment and monitoring.
Requirements

We're looking for a highly experienced business systems analyst with a strong background in Learning Management Systems, Salesforce, and related applications. You should have:

  • 8+ years of experience as a business systems analyst, implementation consultant, or solutions architect, supporting LMS, Salesforce, and related applications.
  • 5+ years of experience as a business analyst and administrator for LMS platforms like SkillJar, Litmos, or Cornerstone, with working knowledge of Salesforce integrations.
  • Expertise in end-to-end Learning Management processes for a SaaS technology company and experience working in an Agile Scrum environment.
  • Proven track record in designing and delivering large-scale, technically complex solutions on LMS, Salesforce, and related ecosystems.
Preferred Qualifications

We're looking for someone who can quickly learn and adapt to new technologies, especially AI-related tools, with strong analytical and investigative skills. Experience researching software issues and functionalities, with a preference for Salesforce certifications, is also a plus.

What We Offer

Zscaler offers a comprehensive benefits program, including various health plans, time off plans, parental leave options, retirement options, education reimbursement, and in-office perks. We're committed to creating an inclusive environment for all our employees and celebrate diversity.

Equal Opportunity Employer

Zscaler is an equal opportunity and affirmative action employer. We celebrate diversity and are committed to creating an inclusive environment for all our employees. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex (including pregnancy or related medical conditions), age, national origin, sexual orientation, gender identity or expression, genetic information, disability status, protected veteran status, or any other characteristics protected by federal, state, or local laws.

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