IT Support Specialist

1 week ago

Port Saint Lucie, Florida, United States Sandpiper Bay Resort Full time
Job Summary:

The IT Technician position at Sandpiper Bay Resort is a key role that serves as the first point of contact for users within the resort offices. This position provides technical assistance and support related to computer systems, hardware, and/or software. The IT Technician will be responsible for performing remote troubleshooting for remote users, determining the best solution, and implementing it.

Main Duties and Responsibilities:
  • Technical Assistance: Respond to requests for technical assistance in person, via phone, chat, or email.
  • Hardware and Software Troubleshooting: Diagnose and resolve technical hardware and software issues.
  • Email Support: Respond to email messages for customers seeking help.
  • Research and Analysis: Research questions using available information resources.
  • User Guidance: Advise users on appropriate action.
  • Help Desk Procedures: Follow standard help desk procedures.
  • Logging and Administration: Log all help desk interactions and administer help desk software.
  • Customer Follow-up: Follow up with customers and users to ensure complete resolution of issues.
  • Problem Escalation: Identify and escalate situations requiring urgent attention.
  • Problem Tracking and Resolution: Track and route problems and requests and document resolutions.
  • Equipment Installation and Maintenance: Install, modify, and repair computer hardware and software, and install computer peripherals for users.
  • Computer Cleaning: Clean up computers.
  • Procedure Improvement: Identify and suggest possible improvements on procedures.
Requirements:
  • Education: Bachelor's degree preferred or equivalent experience.
  • Experience: 1-2 years' experience working knowledge of fundamental operations of relevant software, hardware, and other equipment.
  • Skills: Experience researching, analyzing, and interpreting automated system problems, knowledge of relevant call tracking applications, knowledge and experience of customer service practices, related experience and training in troubleshooting and providing help desk support.
  • Communication Skills: Excellent communication skills.
  • Preferred Skills: Knowledge of Ubiquity switch configuration and 3CX IP Phone system.
Physical Requirements:
  • Lifting and Carrying: Must be able to lift and carry or otherwise move 50 pounds regularly/occasionally.
  • Confined Spaces: Must be able to position oneself to work in confined spaces such as trenches, pits, manholes, attics, and tunnels.
  • Physical Demands: Must be able to ascend and descend ladders, scaffolds, stairs, and work in proximity to loud equipment.
  • Visual and Auditory Demands: Must be able to see and respond to dangerous situations, and respond quickly to sounds.
  • Environmental Conditions: Must be able to work in cold environments and on concrete floors, and traverse irregular and steep terrain.
Working Conditions:
  • Indoor and Outdoor Work: Working indoors and outdoors.
  • Extreme Weather Conditions: Excessive heat, excessive cold, extreme weather conditions, excessive humidity, dampness, or chilling.
  • Noise and Safety: Excessive noise, continuous, slippery and uneven walking surfaces, working around machinery with moving parts, working around moving objects or vehicles, working around moving machinery/heavy equipment, working in close proximity to others, exposure to offensive odors, possible exposure to noxious fumes.

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