Insurance Services Property and Casualty Team Lead

4 weeks ago


San Francisco, California, United States Anywhere Real Estate Full time

**Job Summary**

As a Service Supervisor for Anywhere Insurance Agency, you will oversee the day-to-day operations of the insurance service team, ensuring timely and accurate service responses for our customers. Your role will involve managing a team of individuals, providing coaching and mentoring, and ensuring all deliverables are executed efficiently and effectively.

**Key Responsibilities:**

* Team Management: Oversee a team of service employees, providing guidance and support to ensure seamless workflows and efficient processes.

* Customer Experience: Analyze trends and advise executive leadership on customer experience trends and areas of opportunity to improve customer retention.

* Operations Management: Manage staffing to ensure support is available for customers during hours of operation and call queues are within service standards.

* Qualifications:

* 5+ years of experience managing a team of 5-15 employees

* Comprehensive knowledge of state-specific laws, regulations, codes, and standards affecting property and casualty insurance

* Experience with analyzing data and using reporting to manage service operations

* Proficient in Microsoft Suite

**About Anywhere Real Estate:**

Anywhere Real Estate is a leading provider of personal lines of insurance, working with national and regional insurance companies to design affordable coverage options and combination policies that meet a variety of budgets and lifestyles.

**Why Work with Us:**

We value diversity and strive to create a culture of belonging that empowers every individual to succeed. We are committed to creating a workplace that is inclusive, respectful, and supportive of all employees.



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