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Client Support Specialist

2 months ago

Palm Harbor, Florida, United States Prospect Promotions Full time

Position Overview: We are seeking a committed individual to become a part of our team at Prospect Promotions as a Customer Support Assistant. In this capacity, you will serve as the main point of contact for our clientele, delivering outstanding service and assistance.

Key Responsibilities:

  • Provide exceptional customer service and support
  • Assist clients with inquiries and resolve issues
  • Identify opportunities for upselling and cross-selling
  • Establish and nurture customer relationships
  • Work collaboratively with the sales team to achieve targets
  • Maintain comprehensive product knowledge to facilitate sales
  • Manage customer accounts and process orders efficiently
  • Stay updated on industry trends and developments
  • Accurately document customer interactions
  • Collaborate with various teams to address and resolve issues