IT Help Desk Technician

3 weeks ago


Sunnyvale, California, United States Lumenis Full time

At Lumenis, we are seeking an IT Help Desk Technician to join our team.

About the Job
  • Provide assistance, coordination, follow-up on customer issues, and real-time desktop support.
  • Provides desktop support, including problem recognition, research, isolation, and resolution steps for system and application software, MAC/PC hardware, and peripherals.
  • Provides application support, including problem recognition, research, isolation, and resolution steps for Level 1 application support.
Responsibilities
  • Provide level 1 support for SAP, SalesForce.com, ServiceMax, and Enovia.
  • Be able to translate user requests into requirements documents.
  • Records and logs all details related to support calls dispatched or handled in the call tracking system.
Qualifications
  • An associate degree or higher from an accredited college.
  • Relevant 2 - 5 years experience.
  • Good customer service skills.
  • Candidates must have experience with SAP.


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