Customer Service Liaison for Manufacturing Partnerships
4 days ago
We are seeking a skilled Customer Service Liaison to build and maintain strong relationships with our manufacturing partners in Santa Ana, CA.
About the RoleThis full-time opportunity requires 5 days a week, 8+ hours per day. The ideal candidate will have 2+ years of customer service experience in manufacturing, excellent communication skills, and the ability to multitask and work independently.
Key Responsibilities- Relationship Building: Develop and maintain strong relationships with our manufacturing partners to ensure seamless collaboration and mutual understanding.
- Sales Process Expertise: Clearly explain the sales process to customers and ensure a smooth experience from pre- to post-purchase.
- Issue Resolution: Work closely with customers to resolve any pressing issues efficiently and effectively.
- Training and Support: Schedule conference calls and virtual meetings to provide interpersonal training and proactive support throughout the order lifecycle.
- Order Management: Proactively manage all orders from receipt to shipment, ensuring timely and accurate delivery.
- Customer Communication: Respond to customer inquiries with clarity and transparency, providing concise and helpful information.
- Experience: 2+ years of customer service experience in manufacturing.
- Skills: Excellent communication, organizational, and problem-solving skills.
- Education: High school diploma or equivalent required.
- Salary: $20.25 per hour, with opportunities for growth and development.
- Benefits: Comprehensive benefits package, including health, dental, vision, term life, short-term disability, AD&D, 401(k), sick time, and other paid leaves (as required by law).
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