Customer Service and Order Management Specialist

1 week ago


Santa Ana, California, United States Summit Interconnect, Inc. Full time

Job Summary:

We are seeking a highly skilled Customer Service and Order Management Specialist to join our team at Summit Interconnect, Inc. As a key member of our customer-facing department, you will be responsible for providing exceptional service to our customers, ensuring timely order fulfillment, and managing customer relationships.

About Us:

Summit Interconnect, Inc. is a leading manufacturer of advanced technology printed circuit boards with a focus on complex rigid and rigid-flex products. We are committed to delivering high-quality solutions that meet the unique needs of our customers in the RF/Microwave applications industry.

Responsibilities:

  • Customer Service: Respond to customer inquiries, resolve issues, and provide order status updates in a timely and professional manner.
  • Order Management: Review customer-supplied documentation, prepare pre-quote information, and ensure accurate quote processing and order confirmations.
  • Collaboration: Work closely with Manufacturing, Engineering, and Sales teams to confirm acceptability of customer orders based on lead time, pricing, and manufacturability.

Requirements:

  • Bachelor's degree or equivalent work experience in a related field.
  • Two years' experience in the printed circuit board industry or relevant professional experience outside the industry.
  • Excellent written and verbal communication skills, with proficiency in English.
  • Strong analytical and problem-solving skills, with attention to detail and ability to multitask.

Benefits:

  • A competitive salary range of $45,000 - $55,000 per year, depending on experience.
  • A comprehensive benefits package, including medical, dental, vision, life insurance, and paid time off.
  • Opportunities for career growth and professional development within a dynamic and innovative company.

Compensation Package:

We offer a competitive compensation package, including a base salary range of $45,000 - $55,000 per year, plus additional benefits and perks. Our salary estimate is based on national averages and industry standards for similar positions.



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