Customer Service and Order Management Specialist
1 week ago
Job Summary:
We are seeking a highly skilled Customer Service and Order Management Specialist to join our team at Summit Interconnect, Inc. As a key member of our customer-facing department, you will be responsible for providing exceptional service to our customers, ensuring timely order fulfillment, and managing customer relationships.
About Us:
Summit Interconnect, Inc. is a leading manufacturer of advanced technology printed circuit boards with a focus on complex rigid and rigid-flex products. We are committed to delivering high-quality solutions that meet the unique needs of our customers in the RF/Microwave applications industry.
Responsibilities:
- Customer Service: Respond to customer inquiries, resolve issues, and provide order status updates in a timely and professional manner.
- Order Management: Review customer-supplied documentation, prepare pre-quote information, and ensure accurate quote processing and order confirmations.
- Collaboration: Work closely with Manufacturing, Engineering, and Sales teams to confirm acceptability of customer orders based on lead time, pricing, and manufacturability.
Requirements:
- Bachelor's degree or equivalent work experience in a related field.
- Two years' experience in the printed circuit board industry or relevant professional experience outside the industry.
- Excellent written and verbal communication skills, with proficiency in English.
- Strong analytical and problem-solving skills, with attention to detail and ability to multitask.
Benefits:
- A competitive salary range of $45,000 - $55,000 per year, depending on experience.
- A comprehensive benefits package, including medical, dental, vision, life insurance, and paid time off.
- Opportunities for career growth and professional development within a dynamic and innovative company.
Compensation Package:
We offer a competitive compensation package, including a base salary range of $45,000 - $55,000 per year, plus additional benefits and perks. Our salary estimate is based on national averages and industry standards for similar positions.
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