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Optical Store Supervisor

2 months ago


Peoria, Illinois, United States Nationwide Vision Full time

Optical Store Supervisor

at Nationwide Vision

The Optical Store Supervisor is responsible for overseeing the daily operations of the optical department while ensuring exceptional customer service. This role encompasses all responsibilities of a dispensing optician, along with managerial tasks.

Key Responsibilities:

  • Engage with customers, manage appointment confirmations, and verify insurance details.
  • Maintain the cleanliness and organization of the optical store.
  • Act as a liaison between customers and the lab to guarantee timely processing of orders.

Location: Peoria, AZ

Compensation: Starting at $16/hour+

Benefits Include:

  • Paid Time Off (PTO)
  • Health, Dental, and Vision Insurance
  • Employer-Matched 401k
  • Employee Purchase Program with Allowance
  • Reimbursement for Certification and Training

Essential Functions:

  • Deliver outstanding customer service by answering calls, scheduling appointments, and maintaining a friendly demeanor.
  • Assist customers with eyeglass adjustments, measurements, and prescription readings.
  • Supervise store personnel to ensure high levels of customer engagement.
  • Process and verify third-party insurance payments while adhering to privacy regulations.
  • Manage sales procedures, ensuring accurate transactions and funds collection.
  • Communicate with the District Manager regarding store performance and associate relations.
  • Ensure the optical store is well-maintained and organized.

Supervisory Role:

This position supervises all store employees and is responsible for performance management, hiring, and coaching.

Qualifications:

  • Experience in leadership or management within the optical or eyecare field is preferred.
  • Proven track record of achieving results and meeting goals.
  • High school diploma or GED equivalent.
  • Strong supervisory and mentoring skills to enhance customer satisfaction and sales.
  • Proficient in using computer systems for sales and order processing.
  • Excellent customer service skills with the ability to resolve complaints effectively.
  • Reliable and punctual, with the ability to work flexible hours, including weekends and holidays.
  • Interest in fashion eyewear is a plus.

Work Environment:

This role operates in a professional office setting, utilizing standard office equipment.

Physical Demands:

Regularly required to talk, hear, stand, walk, and lift up to 20 pounds.

Position Type:

This is a full-time position with varying days and hours.

Travel:

Minimal travel expected, less than 5%.

Additional Information:

Nationwide Vision is an equal opportunity employer, and all applicants will be considered without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran, or disability status.