Senior Client Experience Manager

1 week ago


Beverly Hills, California, United States Vaco Full time
Job Description

Vaco is seeking a highly skilled Sr. Client Experience Manager to join our team in the Healthcare Nonprofit industry. As a key member of our client success team, you will be responsible for providing exceptional support to our clients, enhancing their experience, and driving business growth.

Key Responsibilities:
  • Client Engagement: Develop and implement strategies to build strong relationships with clients, ensuring their needs are met and exceeded.
  • Client Experience: Design and deliver exceptional client experiences, driving customer satisfaction and loyalty.
  • Team Supervision: Supervise and train internal staff to ensure they have the skills and knowledge needed to provide top-notch client service.
  • Online Reputation: Build and maintain a positive online reputation for our clients, ensuring their brand is represented in a professional and consistent manner.
  • Client-Facing Marketing: Coordinate client-facing marketing materials, ensuring they are aligned with our clients' goals and objectives.
Requirements:
  • 5+ years of experience in Client Experience management
  • Experience supervising and training a team
  • Experience working in the healthcare or non-profit industry (highly preferred)
  • Bachelor's Degree (preferred)
  • Value and mission-driven
What We Offer:
  • A dynamic and supportive work environment
  • Opportunities for professional growth and development
  • A competitive salary and benefits package


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