Senior Customer Relationship Manager

3 weeks ago


Saugus, Massachusetts, United States Byline Bank Full time
About Byline Bank

As a leading commercial bank, Byline Bank serves small- and medium-sized businesses, financial sponsors, and consumers in the Chicago and Milwaukee metropolitan areas. With over $9.6 billion in assets, the bank operates 46 branch locations and offers a wide range of commercial and community banking products and services.

Byline Bank takes pride in being an award-winning workplace, recognized for its commitment to employee well-being and career development. Recent accolades include:

  • U.S. News & World Report named Byline Bank as one of the Best Companies to Work for in the Midwest in 2024-2025
  • Best Workplaces in Illinois in 2024 by Best Companies Group and Illinois SHRM (Society for Human Resource Management)
  • Forbes America's Best Small Employers 2023

We strive to foster an inclusive and supportive work environment, empowering employees to excel in their roles and contribute to the bank's success.

Job Description

This Senior Customer Service Specialist role is focused on delivering exceptional customer service to complex leasing customers. The successful candidate will possess excellent communication and problem-solving skills, be able to work independently, and maintain confidentiality.

Responsibilities
  • Handle customer inquiries and resolve issues related to leasing transactions.
  • Collaborate with internal stakeholders to ensure seamless delivery of customer service.
  • Develop and maintain in-depth product knowledge to effectively serve customers.
  • Stay up-to-date with industry developments and best practices to provide expert advice to customers.
  • Provide regular feedback and coaching to improve team performance and customer satisfaction.
Requirements
  • High School diploma or equivalent required; Associate degree preferred.
  • Minimum 3 years of customer service experience, preferably in a banking or financial services environment.
  • 1+ year of equipment finance and leasing experience preferred.
  • Excellent communication and interpersonal skills.
  • Ability to work in a fast-paced environment and adapt to changing priorities.
  • Strong organizational skills with the ability to manage multiple tasks and deadlines.
Compensation Package

The estimated salary range for this position is $24.00 to $32.00 per hour, commensurate with experience and qualifications.

Byline Bank offers a comprehensive benefits package, including medical coverage, dental, vision, disability, 401k, paid time off, and more. We prioritize work-life balance and offer a hybrid work environment with flexible scheduling options.



  • Saugus, Massachusetts, United States 84.51 Full time

    About 84.51°At 84.51°, we are a retail data science, insights, and media company that helps our partners create more personalized experiences for shoppers across the path to purchase.We utilize cutting-edge science and first-party retail data from over 62 million U.S. households to fuel a more customer-centric journey using 84.51° Insights, 84.51°...


  • Saugus, Massachusetts, United States Kestra Financial Independent Advisor Full time

    **Join Our Team**Kestra Financial Independent Advisor is seeking a highly motivated and organized Client Relationship Manager to join our team. As a key member of our client services team, you will be responsible for building and maintaining strong relationships with our clients and delivering exceptional client experiences.**Key Responsibilities:**Build and...


  • Saugus, Massachusetts, United States Restore Hyper Wellness Full time

    About the RoleWe are seeking an experienced Senior Wellness Manager to join our team at Restore Hyper Wellness + Cryotherapy. In this role, you will be responsible for providing exceptional customer service and leading our sales team in driving revenue growth.As a key member of our management team, you will play a critical role in developing and implementing...


  • Saugus, Massachusetts, United States Planet Fitness - The Core Group Full time

    As a Senior Operations Manager at Planet Fitness - The Core Group, you will play a crucial role in ensuring the success of our gym operations.Job SummaryThe estimated salary for this position is $40,000 per year, depending on location and experience.You will be responsible for assisting in the oversight of gym operations to ensure an exceptional member...


  • Saugus, Massachusetts, United States Kestra Financial Independent Advisor Full time

    Job Summary:We are seeking an experienced Investment Services Client Representative to join our team at Kestra Financial Independent Advisor. This role requires excellent communication and interpersonal skills, as well as a strong understanding of financial services.Responsibilities:Provide exceptional client service and support to our personal wealth and...


  • Saugus, Massachusetts, United States WeedMan - Gurnee, Il Full time

    Outdoor Services ManagerEstimated Salary: $55,000 - $70,000 per yearAbout the CompanyWeedMan - Gurnee, IL offers a dynamic and challenging environment for professionals looking to advance their careers in outdoor services. As an Outdoor Services Manager, you will play a crucial role in ensuring the success of our lawn care operations.Job DescriptionThis...


  • Saugus, Massachusetts, United States Bridgewell Full time

    About the PositionThe estimated salary for this role is $50,000 - $65,000 per year.Bridgewell seeks a highly motivated and compassionate individual to fill the position of Assistant Residential Manager, who will play a key role in supporting the daily operations of a residential home for individuals with disabilities. As a leader on our team, you will be...


  • Saugus, Massachusetts, United States CHAMPRO Full time

    At Champro, we're committed to providing exceptional customer service and supporting business growth through strategic financial management. As an AR Analyst, you'll play a crucial role in managing our aging portfolio, collecting debt, and processing credit applications.Job ResponsibilitiesTrain and assist in all areas of the AR/Credit Function, including...


  • Saugus, Massachusetts, United States Sagani Agency LLC Full time

    Job Summary:The Sagani Agency LLC is seeking a skilled Customer Service and Sales Representative to join our team. As a Customer Service and Sales Representative, you will be responsible for maintaining and maximizing profitable relationships with personal lines clients and growing the book of business through new client sales.Key Responsibilities:IDentify,...


  • Saugus, Massachusetts, United States CORT Full time

    Join Our TeamCORT Furniture Outlet seeks a dynamic Sales Associate to join our team! As a valued member of our staff, you will play a key role in meeting sales revenue goals and developing customer relationships.BenefitsWe offer a range of benefits, including:Competitive hourly pay rate of $16.00 per hour5% commission on delivered merchandiseComprehensive...


  • Saugus, Massachusetts, United States The Rubin Home Assisted Living Full time

    We are seeking a highly skilled professional to join our team as a CARE COORDINATION MANAGER!About the Role:The Rubin Home Assisted Living is a leading provider of senior living services dedicated to delivering high-quality care and support to our residents.We are looking for a skilled manager to lead our team of caregivers and ensure the highest level of...


  • Saugus, Massachusetts, United States Michael Page Full time

    About Our ClientMichael Page is partnering with a privately held manufacturer seeking an experienced Accounting Operations Manager to oversee all accounting processes within their custom manufacturing business.This individual will direct the Accounting team through completion of month-end close and focus on the costing of custom product production, ensuring...


  • Saugus, Massachusetts, United States CORT Full time

    Key ResponsibilitiesAs a Customer Experience Specialist at CORT, you will be responsible for delivering exceptional customer service, meeting and exceeding sales revenue targets, and maintaining a high level of store appearance and merchandising standards.Your key responsibilities will include:Providing personalized customer service and recommendations to...


  • Saugus, Massachusetts, United States CORT Full time

    About the Role:We are seeking a self-motivated and customer-focused sales associate to join our team at CORT Furniture Outlet. This is a training position that will prepare the Sales Associate for the Assistant Manager role at this location.CORT Furniture Outlet sells new and previously leased furnishings at unbeatable values, offering customers the...


  • Saugus, Massachusetts, United States Restore Hyper Wellness Full time

    Job Summary:Restore Hyper Wellness + Cryotherapy is seeking a highly motivated and results-driven Assistant Manager to join our team. In this role, you will play a key leadership position, assisting our General Manager with store operations, customer service, health and wellness education, marketing initiatives, and more.As an ideal candidate, you possess...


  • Saugus, Massachusetts, United States Massage Envy Full time

    Job Title: Customer Service RepresentativeLocation: Saugus, MA 01906About the Role:This is a fantastic opportunity to join our team as a Customer Service Representative. In this role, you will be responsible for providing outstanding customer service and helping everyone feel valued and understood.Responsibilities:Provide excellent customer service and...


  • Saugus, Massachusetts, United States Old Navy Full time

    About Old Navy:As a Sales Associate at Old Navy, you'll be part of a dynamic team that's passionate about apparel and fashion trends. With a focus on delivering exceptional customer experiences, you'll drive sales and delight customers through your excellent communication skills and product knowledge.Key Responsibilities:Express your passion for apparel and...


  • Saugus, Massachusetts, United States CORT Full time

    **Job Description:**CORT Furniture Outlet is looking for a self-motivated and customer-focused sales associate to join our team. This is a full-time position that requires a strong work ethic and a passion for sales.As a sales associate, you will be responsible for engaging customers, evaluating their needs, and advising them on the benefits of purchasing...


  • Saugus, Massachusetts, United States Massage Envy Full time

    Overview: At Massage Envy Saugus, we're committed to delivering an excellent experience for our clients. As a Customer Service Associate, you'll play a crucial role in helping us achieve this goal.We offer a competitive salary of $45,000 per year, plus bonuses and commissions based on performance.Responsibilities include:Providing outstanding customer...


  • Saugus, Massachusetts, United States LXC ENGINEERING GROUP Full time

    Job DescriptionWe are looking for a Senior Mechanical Engineer to lead our team in designing HVAC, Plumbing, and Fire Protection systems for various sectors, including higher education, science, and technology, utility, data center, cannabis, manufacturing, industrial, and healthcare. The ideal candidate will have experience with engineering calculations,...