Service Experience Coordinator

3 weeks ago


Redmond, Washington, United States The Glass Guru of Redmond Full time
Job Description

The Customer Service Representative plays a critical role in ensuring the success of our business by providing exceptional customer service and support. This individual will be responsible for handling all customer inquiries, scheduling estimate appointments, and collaborating with Estimators to drive sales and growth.

Key Responsibilities
  • Answer phone calls and respond to emails in a prompt and professional manner
  • Screen incoming leads and schedule estimate appointments, providing accurate product information to customers
  • Collaborate with Estimator to follow up on pending sales and quotes, ensuring seamless communication and resolution
  • Maintain accurate records of daily work orders and estimates, contributing to a positive and productive work environment
Requirements and Qualifications
  • HS Diploma or equivalent required; relevant experience preferred
  • Excellent communication and interpersonal skills, proficiency in Microsoft Office (Word, Excel)
  • Ability to multitask, prioritize tasks, and maintain accurate records
Benefits and Compensation

Salary: $48,000 - $58,000 per year, depending on experience, plus eligibility for company benefits after completion of initial probationary period



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