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Client Support Specialist

2 months ago

Williston, Vermont, United States Kaycan Full time

Customer Service Support Representative

We are seeking a dedicated Customer Service Support Representative to join our dynamic team. This role is essential in providing administrative support to our Customer Service Teams across the nation.

Location: Williston, VT

Employment Type: Full-Time

Key Responsibilities:

  • Ensure the accuracy of processed customer orders and invoices.
  • Assist in establishing new customer accounts.
  • Manage customer returns and address customer inquiries.
  • Foster productive relationships with Customer Service Representatives in various locations.
  • Deliver exceptional service to our internal teams.
  • Handle customer complaints effectively, providing suitable solutions and following up to ensure resolution.
  • Adhere to communication protocols, guidelines, and policies.

Qualifications:

  • 1-2 years of experience in a similar role.
  • Strong attention to detail and efficiency in work.
  • Proficient computer skills with excellent data entry capabilities.
  • Outstanding phone etiquette and active listening skills.
  • Customer-focused with the ability to adapt to various personalities.
  • Excellent verbal and written communication abilities.
  • Skilled in multitasking, prioritizing, and effective time management.

Note: This position is contingent upon the successful completion of a pre-employment background check.

Equal Opportunity Employer: We value diversity and encourage all qualified candidates to apply. Only those selected for interviews will be contacted.