Collections Representative

1 week ago


Stevens Point, Wisconsin, United States Associated Bank Full time
About the Role

At Associated Bank, we are committed to creating a culture where diverse perspectives are valued and recognized as strengths critical to our success. If you thrive in an environment where your growth and development are encouraged and supported, then Associated Bank may be the right place for you.

Job Summary

Under the direction of the Collections Supervisor, you will collect delinquent loans on a timely basis by working with customers to bring accounts current within department policy and procedure, and maintain department goals while delivering an exceptional customer experience during every interaction.

Key Responsibilities
  • Contact delinquent loan customers daily by telephone to resolve delinquency issues and handle incoming calls from account holders or colleagues.
  • Document all conversations, information, and account changes via the system to ensure a complete and accurate record of the delinquency and its resolution.
  • Collect delinquent accounts at department and compliance standards.
  • Meet department goals for delinquency resolution by contacting and resolving the greatest number of customer issues to reduce bank risk.
  • Submit referrals to the proper departments to resolve issues related to misapplied payments, forced place insurance, escrow inquiries, etc.
  • Assist in the training of new associates.
Requirements
  • High School or equivalent combination of education and experience.
  • Less than 2 years of customer service, telemarketing, or office support experience.
Benefits
  • Retirement savings including both 401(k) and Pension plans.
  • Paid time off to volunteer in your community.
  • Opportunities to connect with others through our diversity-focused Colleague Resource Groups.
  • Competitive salaries with professional development and advancement opportunities.
  • Bonus benefits including well-being programs and incentives, parental leave, an employee stock purchase plan, military benefits, and much more.
  • Personal banking, loan, investment, and insurance benefits.
About Associated Bank

Associated Bank serves more than 120 communities throughout Wisconsin, Illinois, and Minnesota, and we consider our colleagues critical to our continued success. We are committed to creating a diverse workforce and support a work environment where colleagues are respected and given the opportunity to perform to their fullest potential.

Compliance Statement

Associated Bank is an equal opportunity employer committed to creating a diverse workforce. We support a work environment where colleagues are respected and given the opportunity to perform to their fullest potential. We consider all qualified applicants without regard to race, religion, color, sex, national origin, age, sexual orientation, gender identity, disability, or veteran status, among other factors.



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