Patient Care Observer

3 days ago


MA United States Partners HealthCare Full time
About Us

We are a leading healthcare provider in western Massachusetts, dedicated to advancing health care and improving the lives of our patients and communities. Our network of medical professionals and support staff work together to deliver high-quality care and services.

Accolades and Recognition

We are proud of our reputation for excellence and have received numerous awards and recognitions for our commitment to patient safety and quality care. Some of our notable achievements include:

  • Centers for Medicare and Medicaid Services (CMS) 5-star rating
  • American Association of Critical Care Nurses (AACN) Beacon Award for Excellence
  • Human Rights Campaign Foundation LGBTQ+ Healthcare Equality Leader designation
  • American College of Emergency Physicians (ACEP) awarded a Level 3 Geriatric Emergency Department Accreditation (GEDA)
  • Baby-Friendly USA designated Baby-Friendly Hospital
  • Newsweek Magazine and Statista named us one of the country's Best Maternity Hospitals
  • Cooley Dickinson has earned six consecutive 'A' Leapfrog Hospital Safety Grade and the Top General Hospital award
Our Benefits

We offer a comprehensive benefits package to our employees, including:

  • A range of health, dental, vision, prescription and life insurance benefits
  • A generous and flexible Earned Time Off program starting at six weeks accrual per year
  • 403(b) retirement plan with various investment options
  • Opportunities and support for continued education including tuition reimbursement
Job Responsibilities

The Patient Care Observer is responsible for remaining in constant attendance with an assigned patient to help maintain the patient's safety under the direction of the unit's Shift Charge Nurse. This position is part of the 1199SEIU Bargaining Unit at Cooley Dickinson Hospital.

This position reports to the Nurse Manager and operates within established organizational and departmental policies and procedures.

The Patient Care Observer will perform the following tasks as necessary to maintain patient comfort and safety:

  • Falls prevention
  • Assist to place patient's extremities back into bed as needed
  • Remove clutter or items within patient's reach
  • Offer assistance with toileting
  • Assist patient with ambulation (uses assistive devices as appropriate)
  • Offer food and fluids
  • Assist with turning and repositioning while maintaining patient privacy and dignity
  • Recognize when/how to call for help
  • Accompany transport personnel with the patient if transport is necessary
  • Interact with patient as directed by the patient's nurse. Activities may include reading or talking to the patient, or playing cards
  • Document patient status and interactions on required form per hospital policy

The Patient Care Observer will perform the following responsibilities with assistance from a trained member of the healthcare team:

  • Application and ongoing assessment of restraints (if restraints are in use, PCO will notify healthcare team if restraint become too loose or too tight or if patient requires further help)
  • Use of lift equipment
  • Feeding patient with high risk of aspiration


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