Phlebotomy Specialist
4 weeks ago
Job Summary
As a Phlebotomy Specialist at Corewell Health, you will work under the supervision of lead, supervisor, senior staff, and/or clinicians within Pathology or Laboratory. Your primary responsibility will be to create an exceptional experience for patients and visitors through inbound and outbound calls, online chat, and email interactions.
Key Responsibilities
- Consistently adhere to established procedure and quality guidelines in support of Patient Access Services Center performance indicators.
- Adhere to Corporate values and codes of excellence.
- Provide excellent customer service to patients and visitors.
- Work collaboratively with the healthcare team to ensure seamless patient care.
Qualifications
- High School Diploma or equivalent and graduate of a Phlebotomy training program (based on specific Spectrum Health entity and department as appropriate) preferred.
- Associate's Degree in a Healthcare related field preferred.
- 1 year of relevant experience dealing with the public, preferably in the medical or customer service field preferred.
Required Licenses and Certifications
- LIC-Driver's License - STATE_MI State of Michigan SHGR Outpatient Phlebotomy, St. Joseph Outpatient Phlebotomy, and Lab Client Services required.
- CRT-Phlebotomy Technician - NHA National Healthcareer Association preferred.
Work Environment
This role is part-time and variable hours are required. Weekend frequency is variable.
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