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Housekeeping Operations Manager

2 months ago

Petoskey, Michigan, United States Odawa Casino Resort Full time
Job Summary

We are seeking a highly skilled and experienced Housekeeping Operations Manager to join our team at Odawa Casino Resort. As a key member of our Housekeeping Department, you will be responsible for the day-to-day efficient operation of our housekeeping functions, ensuring that our casino premises, related buildings, and grounds are maintained in a clean, orderly, and attractive manner.

Key Responsibilities
  • Leadership and Supervision: Supervise and lead a team of housekeeping staff, providing guidance, coaching, and feedback to ensure excellent performance and high standards of cleanliness.
  • Operational Management: Oversee the daily operations of the housekeeping department, including scheduling, inventory management, and supply chain logistics.
  • Quality Control: Conduct regular inspections to ensure that our facilities meet the highest standards of cleanliness and maintenance.
  • Customer Service: Provide exceptional customer service to our guests, responding to their needs and concerns in a prompt and professional manner.
  • Process Improvement: Identify opportunities for process improvement and implement changes to increase efficiency and effectiveness.
  • Communication: Communicate effectively with other departments, including facilities, maintenance, and security, to ensure seamless operations and resolve any issues that may arise.
Requirements
  • Education: High school diploma or equivalent required.
  • Experience: One year of supervisory experience in a commercial cleaning facility or a related field.
  • Skills: Excellent leadership and communication skills, ability to work independently and as part of a team, and strong problem-solving and analytical skills.
  • Physical Demands: Ability to stand and walk for extended periods, bend, stoop, extend arms overhead, and carry weight up to thirty (30) pounds or more.
Working Conditions

Frequent exposure to dust, dirt, and chemicals associated with cleaning agents. Exposure to loud and continual noise levels and a smoke-filled environment.

Preferred Qualifications
  • Native American Preference: Preference given to Native Americans in accordance with applicable tribal law.
What We Offer

We offer a competitive salary and benefits package, as well as opportunities for professional growth and development.