Patient Access Representative
2 weeks ago
The Patient Access Representative is responsible for the entire scope of the registration process for patients seen at St. Luke's University Health Network, in outpatient and/or Emergency Department locations. This includes correctly identifying patients, transcribing orders, completing registration screens, entering diagnosis and provider information, verifying insurances, point of service cash collections, work queues, etc.
Key Responsibilities
Correctly identify and validate patients in the hospital information system to maintain the integrity and accuracy of electronic medical records.
Maintain knowledge and education of network policy on Patient Identification, including Mark for Merge, Chart Corrections, and Patient Look-Up.
Responsible for patient registration, including demographics, emergency contact, transcribing diagnostic orders, primary care and referring provider, diagnosis, insurance and guarantor verification, real-time insurance eligibility, point of service cash collections, and patient, account, and claim edit level work queue errors related to registration.
Required to cross-train in all areas of the location or region, including outpatient and Emergency Department areas.
Greet and direct patients and visitors, providing friendly and courteous service to the community and coworkers.
Answer internal and external calls, dispensing appropriate information and answering questions regarding the facility and its services.
Promote and increase usage of MyChart patient portal and patient self-service capabilities to ensure patients are personally engaging in their healthcare.
Oversee and assist patients with Welcome Kiosk and On My Way technology at network locations, consisting of self-scheduled patients online and monitoring the arrival process and patient's journey throughout their visit.
Contact the SLPG practice or Network Prior Authorization Department to obtain required insurance referrals and pre-certs when not previously documented in the chart prior to service to decrease denials for no authorization.
Requirements
High school graduate or equivalent required.
Certificate/Degree in healthcare-related field preferred.
Excellent customer service and interpersonal skills required.
General computer experience and ability to type fluently, accurately, and quickly required.
Insurance background preferred.
Knowledge of medical terminology preferred.
Previous medical administrative experience and/or healthcare-related education courses preferred.
Knowledge of health information system (Epic) preferred.
St. Luke's University Health Network
St. Luke's University Health Network is an Equal Opportunity Employer.
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