Senior Technical Consultant

2 weeks ago

San Francisco, California, United States Pendo Full time
Job Title: Senior Technical Consultant

At Pendo, we're seeking a highly skilled Senior Technical Consultant to join our Professional Services team. As a key member of our team, you will play a pivotal role in delivering exceptional customer value through technology consulting, transformation, and change management.

Key Responsibilities:
  • Lead customer engagements from initiation to completion, ensuring projects are delivered on time, within scope, and to the highest standards.
  • Act as a trusted advisor, collaborating with customers to deeply understand their needs, business goals, and timelines, driving them toward successful outcomes.
  • Drive transformation and change management initiatives, guiding customers through the adoption of new products or processes, ensuring smooth transitions and maximizing impact.
  • Deliver advanced technical solutions, including in-application tagging, guide creation, and foundational integration setup, ensuring seamless implementation and ongoing success.
  • Foster strong relationships across various customer personas and segments, particularly within large Enterprise accounts, to ensure ongoing satisfaction and long-term success.
Requirements:
  • 5+ years in a customer-facing technical role, ideally within a SaaS B2B environment, with a proven ability to deliver compelling presentations and drive customer success.
  • Demonstrated experience in leading transformation initiatives and managing change within customer organizations, with a strong ability to influence and drive adoption of new technologies or processes.
  • Strong proficiency in CSS, HTML, or similar web technologies, with the ability to design and implement technical solutions, including in-app tagging, setup, and analytics.
About Pendo:

Pendo was founded in 2013 by former product managers, who combined their heads and hearts to build something they wanted but never had as product managers - a simple way to understand and attack what truly drives product success. Our mission is to improve society's experience with software.

We're a fast-growing startup, supported by best-in-class institutions like Battery Ventures, Salesforce Ventures, Spark Capital, and Meritech. You will gain experience in a diverse and exciting set of technologies and clients and have a real impact on Pendo's future. Our culture is passionate, dynamic, and fun.

We are an equal opportunity employer and believe having diverse teams where everyone brings their whole self to Pendo is key to our success. We welcome all people of different backgrounds, experiences, abilities, and perspectives.

Pendo is committed to working with, and providing access and reasonable accommodation to, applicants with mental and/or physical disabilities. If you think you may require an accommodation for any part of the recruitment process, please send a request to: [email address].

Our salary ranges are based on paying competitively for our size and industry, and are one part of many compensation, benefits, and other reward opportunities we provide.

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