Cyber Systems Support Specialist Tier III

1 week ago


Fort Meade, Maryland, United States Cole Engineering Services Full time
Cole Engineering Services is seeking a highly skilled Cyber Systems Support Specialist Tier III to join our team. As a key member of our Help Desk & NetOps Team, you will be responsible for providing top-tier IT support in a dynamic environment. Your expertise in administering software systems within virtual machine and container-based hybrid cloud environments will be essential in ensuring the peak performance of our Persistent Cyber Training Environment (PCTE) platform. You will utilize Jira Service Manager tools and vSphere to monitor and maintain the PCTE platform, guaranteeing its peak performance. Additionally, you will provide a structured approach to service design, transition, and operation, ensuring that IT services are aligned with the needs of the user. You will also incorporate user feedback for ongoing improvements to the customer experience. This comprehensive support encompasses systems categorized under Unclassified, Sec/REL, and Top-Secret security levels. The ideal candidate should demonstrate flexibility in their work schedule, including the ability to work different shifts and weekends. A Bachelor's degree in a technical discipline such as IT, computer science, systems or software engineering from an accredited college or university is required. (5 years' experience in lieu of degree) DoD M IAT Level II certification is also required. An active Top Secret/Sensitive Compartmented Information (TS/SCI) clearance, with either Full Scope or Counterintelligence (CI) Polygraph, is mandatory. The annual base salary provided is a guideline for this position and is not a guarantee of compensation or salary. When extending an offer, CESI also considers other variables such as (but not limited to) work experience, education, training, skill set, internal peer equity, clearance level, and market conditions. In addition, CESI provides an extensive selection of benefits and offerings to our employees. Our benefit package includes: Medical, Dental & Vision Coverage Wellness Program 401(k) Matching Disability (Short Term & Long Term) Employee Assistance Program Life Insurance Education & Training Generous Leave Policy (11 Federal Holidays, PTO, Military Leave, Bereavement and Jury Duty) Cole Engineering Services, Inc. is an equal opportunity employer. We consider qualified applicants without regard to race, color, creed, religion, national origin, sex, sexual orientation, gender identity and expression, political affiliation, age, marital status, disability, genetic information, veteran status, membership in an employee organization, or any other basis prohibited by federal, state, or local laws.

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