Fitness Studio Director

1 day ago

Washington, Washington, D.C., United States Staffing Fitness Full time
Job Title: Fitness Studio Manager

We are seeking a highly skilled and experienced leader to manage the day-to-day operations of our fitness studio, focusing on customer safety and satisfaction.

As a Fitness Studio Manager, you will be responsible for providing leadership and daily direction to the studio team. This position requires a sound understanding of sales and operational excellence standards, as well as a high-caliber approach to coaching and staff development.

Key Responsibilities:
  • Meet performance metrics (KPI's), monthly revenue, facilities maintenance and operation needs.
  • Lead and coordinate initial and ongoing sales drivers (pre-sale events, studio events, outreach).
  • Manage, monitor, develop and evaluate the performance of the studio team for ongoing success and growth.
  • Compliance and adherence to all company policies for daily studio operations.
  • On-board all-new studio team members.
  • Develop and maintain a high-energy studio culture with members and team employees.
  • Model all studio activities & responsibilities through self-involvement.
  • Manage disciplinary actions with Regional Manager involving all studio employees.
  • Be promotionally-oriented and have the ability to direct sales through company programs.
  • Capable of performing all job duties of Assistant Team Lead, Head Coach and Coaches and assist them in their roles for exceptional performance.
Operational Responsibilities:
  • Responsible for 6 month and annual staff performance reviews (in collaboration with the Director of Training and Development).
  • Enforce & maintain all corporate policies, business practices, systems and processes.
  • A minimum of 35 hours of work-week will be spent in-studio, front-facing clients.
  • Monitor retail inventory levels, and ensure staff is informed of all product information needed to support sales.
  • Ensures that all front-of-house systems are followed such as proper Member Check-In, correspondences with RV Staffing Team (general and sales related), Guest Registration, retail sales, delinquent account procedures, and customer care issues.
  • Provide and maintain the highest level of customer service always.
  • Utilize effective decision-making regarding customer service issues and partnering with Regional Manager when necessary.
  • Promote special events for the studio on a monthly basis.
  • Responsible for ensuring that the facility is clean, maintained and operationally sound always.
  • Responsible for maintaining the full function of all exercise equipment, following equipment maintenance schedules.
  • Able to lead the fitness floor, guiding members through workout in a safe and effective manner.
Qualifications:
  • Must possess excellent leadership and management skills to create a positive, successful environment for staff and members.
  • Previous management experience in the health & fitness industry strongly recommended.
  • Strong work ethic, integrity, and professional demeanor.
  • Solid verbal and written communication skills required.
  • Ability to multi-task and manage client and staff concerns.
  • Previous experience as a fitness coach or instructor, preferred.
  • Nationally accredited training certification or B.A. in Exercise Science or related field, preferred.
  • Current CPR Certification or to be obtained within three months of start date.
  • Excellent time management skills; must be able to manage many tasks quickly and efficiently.
  • Strong computer skills required with knowledge of MS office programs (Excel, Word).
  • Ability to work and function in a TEAM environment.
  • Flexible to work early mornings, day, evening and weekend hours as needed by demands of the studio.
  • Health & Fitness minded people with a passion for fitness strongly preferred.

Compensation: $60k-$70k base + commission structure

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